Operations Manager

VWA (Victoria Wall Associates); City Of London; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Discretionary bonus

Hybrid work arrangement

Career progression opportunities

Job summary

Victoria Wall Associates in City of London is seeking an Operations Manager with EA duties. You will own systems and processes, working closely with the Founder, and act as the backbone of the business.

The role requires proactive, autonomous work in a scaling environment, strong organisational skills, and experience handling payroll/admin tasks. Flexible 2-3 days in the office with some evenings may be required.

Qualifications

• Experience in operations within scaling environments.
• Ability to implement and optimise systems and processes.
• Payroll and commission calculation experience welcomed.
• Strong organisation and proactive approach.

Responsibilities

• Set up, maintain and optimise CRM/ATS platform.
• Record meeting notes and candidate/client data accurately.
• Issue terms of business and centralise agreements.
• Process payroll and calculate commissions for sign-off.
• Coordinate HR matters with external provider; manage admin.
• Arrange international travel, hotels and transfers.
• Identify and implement process improvements independently.

Skills

Operations experience

Start-up mindset

Organisational skills

Payroll & finance

Systems implementation

Tools

CRM/ATS

HRIS

Job description

Operations Manager (with EA duties)
Recruitment Firm
Perm, FTC-to-perm or temp-to-perm
City of London, 2-3 days in the office
9am-6pm, with some evening flexibility
Salary competitive c. 60K depending on experience
2-OpsEA/MK

The Client:

This is a fantastic opportunity to join a boutique recruitment firm specialising in international placements. The firm has built its reputation on a high-quality approach, delivering senior and mid-level permanent hires for its clients. The business is now entering an exciting growth phase; this is a rare chance to join at a pivotal moment and shape how the business operates as it scales.

The Operations Manager / EA role:

This is an operations-led role with executive assistance layered on top, working closely with the Founder. You will be the backbone of the business, taking ownership of systems and processes and improving them as the firm grows.

Responsibilities include:

• Setting up, maintaining and optimising the firm's CRM/ATS platform
• Ensuring meeting notes and candidate/client information are recorded accurately
• Issuing terms of business, and centralising and tracking all agreements in place
• Managing monthly payroll: liaising with the external accounting firm, processing payments on the banking system and calculating commission payments for sign-off
• Liaising with the external HR provider on documentation and HR matters
• Renewing business insurance and managing general company administration
• Scheduling interviews and coordinating between candidates and clients across time zones
• Organising international travel, including hotels and transfers
• Identifying and implementing process improvements independentlyOther duties as required.

The environment is fast-paced, entrepreneurial and ambitious, with plenty of scope to make the role your own.

About you:

• Demonstrable experience in an operations role, ideally within a scaling or start-up environment
• Experience implementing systems and processesHighly proactive and autonomous: you spot what needs doing and get on with it, without waiting for line-by-line instructions
• Thick-skinned and resilient, comfortable with short, direct communication
• Start-up minded, adaptable and comfortable with ambiguity
• Excellent organisational skills and a strong eye for detail
• Confident handling finance-related admin such as payroll and commission calculations

Other details:

• Suitable for someone who is interested in growing and progressing with a firm and genuinely adding value
• Salary depending on experience c
• Discretionary bonus
• City of London office 2-3 days per week, with the remainder from home
• Core hours 9am-6pm, with some evening flexibility
• Reduced hours across five days will be considered for the right candidate
• Permanent preferred, though FTC-to-perm or temp-to-perm will also be considered