Operations Manager

confidential; City Of London; Hybrid; GBP 51,000 - 69,000; Full time

Benefits offered by this job

Discretionary bonus

Hybrid work model

Job summary

Vwa Ltd in City of London is seeking an Operations Manager (with EA duties) for a boutique recruitment firm. The role combines operations leadership with executive assistance to the Founder, owning systems and processes and improving them as the business grows.

Responsibilities include setting up CRM/ATS, recording meeting notes, managing payroll and commissions, HR coordination, insurance, scheduling interviews and travel, and driving process improvements.

Qualifications

• Experience in an operations role, ideally scaling/start-up.
• Experience implementing systems and processes.
• Autonomous, proactive and comfortable with ambiguity.
• Excellent organisational skills and attention to detail.
• Confident with payroll and commission calculations.

Responsibilities

• Set up, maintain and optimise CRM/ATS platform.
• Record meeting notes and candidate/client information accurately.
• Issue terms of business and centralise agreements.
• Manage monthly payroll and commission payments.
• Coordinate with external HR provider on documentation.
• Renew business insurance and handle admin tasks.
• Schedule interviews and coordinate across time zones.
• Organise international travel, hotels and transfers.
• Identify and implement process improvements independently.
• Other duties as required.

Skills

Operations leadership

Proactive autonomy

Time management

Tools

CRM/ATS platform

Payroll software

HRIS

Job description

Operations Manager (with EA duties)

Recruitment Firm Perm, FTC-to-perm or temp-to-perm City of London, 2-3 days in the office 9am-6pm, with some evening flexibility Salary competitive c. 60K depending on experience2-OpsEA/MK

The Client

This is a fantastic opportunity to join a boutique recruitment firm specialising in international placements. The firm has built its reputation on a high-quality approach, delivering senior and mid-level permanent hires for its clients. The business is now entering an exciting growth phase; this is a rare chance to join at a pivotal moment and shape how the business operates as it scales.

Role Overview

This is an operations-led role with executive assistance layered on top, working closely with the Founder. You will be the backbone of the business, taking ownership of systems and processes and improving them as the firm grows.

Responsibilities

• Setting up, maintaining and optimising the firm's CRM/ATS platform
• Ensuring meeting notes and candidate/client information are recorded accurately
• Issuing terms of business, and centralising and tracking all agreements in place
• Managing monthly payroll: liaising with the external accounting firm, processing payments on the banking system and calculating commission payments for sign-off
• Liaising with the external HR provider on documentation and HR matters
• Renewing business insurance and managing general company administration
• Scheduling interviews and coordinating between candidates and clients across time zones
• Organising international travel, including hotels and transfers
• Identifying and implementing process improvements independently
• Other duties as required

Environment

The environment is fast-paced, entrepreneurial and ambitious, with plenty of scope to make the role your own.

About you

• Demonstrable experience in an operations role, ideally within a scaling or start-up environment
• Experience implementing systems and processes
• Highly proactive and autonomous: you spot what needs doing and get on with it, without waiting for line-by-line instructions
• Thick-skinned and resilient, comfortable with short, direct communication
• Start-up minded, adaptable and comfortable with ambiguity
• Excellent organisational skills and a strong eye for detail
• Confident handling finance-related admin such as payroll and commission calculations

Other Details

• Suitable for someone who is interested in growing and progressing with a firm and genuinely adding value
• Salary depending on experience c.60K
• Discretionary bonus
• City of London office 2-3 days per week, with the remainder from home
• Core hours 9am-6pm, with some evening flexibility
• Reduced hours across five days will be considered for the right candidate
• Permanent preferred, though FTC-to-perm or temp-to-perm will also be considered