Operations Manager

ZipRecruiter; Cardiff; Hybrid; GBP 36,000 - 45,000; Full time

Job summary

A leading organization in Cardiff seeks an Operations Manager to enhance public spaces through strategic management and collaboration with stakeholders. The role involves overseeing projects, managing budgets, and driving city improvements. Ideal candidates will have experience in facilities management and strong stakeholder engagement skills.

Benefits

Free On-Site Parking

Annual Leave + UK Bank Holidays

Learning & Development Budget

Private Health Insurance

Wellbeing Perks

Cycle to Work Scheme

Pension Scheme Contributions

Qualifications

• Experience in facilities management, public realm operations, or urban regeneration.
• Proactive approach with a passion for city improvements.

Responsibilities

• Oversee maintenance and accessibility of Cardiff’s public spaces.
• Manage the Place Management programme and budget.
• Build relationships with partners to support project success.

Skills

Facilities Management

Project Management

Stakeholder Engagement

Problem Solving

Communication

Job description

Job Description

Operations Manager

Location: Cardiff, CF10, with hybrid working following training & probation

Benefits:

• Free On-Site Parking, subject to availability
• Fixed Term until November 2026, with potential extension in 5-year increments
• Full Time, 37.5 hours per week, Monday – Friday (occasional outside hours)
• £36,400 plus bonus of up to 4% based on performance
• Comprehensive benefits package including:
• Up to 4% annual bonus against KPIs and company values
• Flexible core working hours
• Opportunities for hybrid working post-training and probation
• 25 Days Annual Leave + UK Bank Holidays
• Annual paid volunteering days
• Learning & Development Budget
• Continued professional development
• Private health insurance including 24/7 GP access
• Wellbeing perks
• Cycle to work scheme
• Pension scheme contributions

About the Company:

A private, not-for-profit membership organisation dedicated to transforming Cardiff, providing a voice for members, enhancing public spaces, and fostering a vibrant, safe, and prosperous city through innovative projects and partnerships.

Culture:

Values of integrity, compassion, communication, and collaboration. Member-focused and city-centric, aiming to shape Cardiff’s urban environment and future.

The Role:

As Operations Manager, you will oversee the maintenance, attractiveness, and accessibility of Cardiff’s public spaces, working with stakeholders, authorities, and businesses on street cleaning, safety initiatives, public realm enhancements, and operational projects.

Responsibilities:

1. Deliver the Place Management programme and budget, developing annual plans with support from the Associate Director.
2. Manage the Place Management working group, ensuring strong membership and diverse skills.
3. Coordinate responses to city and business challenges, especially in the nighttime economy.
4. Collaborate with the business engagement team to promote initiatives.
5. Build relationships with partners to support project success.
6. Manage partners and contractors to ensure timely and within-budget delivery.
7. Support project rollout and business crime initiatives.
8. Manage the city’s radio scheme, expanding membership and ensuring compliance.
9. Contribute to communication efforts promoting place management initiatives.
10. Oversee operational projects like street furniture and Christmas installations to improve the environment.

Skills & Experience:

• Experience in facilities management, public realm operations, or urban regeneration.
• Project and operations management skills, including budgeting and planning.
• Understanding of Business Improvement Districts and Cardiff’s environment.
• Proactive approach with a passion for city improvements.
• Budget management experience.
• Stakeholder engagement and influence skills.
• Practical problem-solving abilities.
• Professional communication skills.
• Team player with partnership experience.
• Knowledge of city challenges and opportunities in Wales.
• Self-motivated, organized, and deadline-oriented.
• Strong written communication skills.
• Judgment and systematic evaluation skills.
• Resource management and implementation skills.

Note: Due to the sensitive nature of the role, successful applicants must agree to DBS checks, requiring at least 3 years’ address history within the UK.

Aspire Recruitment Services Ltd. is acting as an employment agency for this vacancy.