Operations manager

Sense; Wakefield; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

27 days annual leave

Matched pension contributions up to 5%

Life assurance

Discretionary discounts and sense shop

Cycle to work scheme

Travel season ticket loans

DBS check provided

Training courses including care cert.

Mindfulness app access

Job summary

Sense is seeking an Operations Manager for the North region to oversee a portfolio of services across Leeds, Wakefield and Accrington. The role is home-based with regular travel to sites and occasional remote work.

You will lead a team of managers, ensure regulatory compliance, and drive high-quality care across multiple locations. Applicants should have Level 5 Leadership & Management in Health & Social Care or equivalent, a UK driving license, and a track record in safeguarding, risk

Qualifications

• UK Driving License is essential and mileage is reimbursed.
• Regulatory compliance with CQC standards is a core responsibility.
• Experience leading multi-site services and teams.
• Strong governance over occupancy, budgets and local authority negotiations.

Responsibilities

• Oversee services across the North region including Leeds, Wakefield and Accrington.
• Provide mentorship and leadership to Registered Managers and Service Managers.
• Ensure consistently high operational performance across dispersed sites.
• Lead safeguarding, risk management and positive risk-taking initiatives.

Skills

UK Driving License

Leadership

Stakeholder management

Regulatory compliance

Risk management

Financial governance

Education

Level 5 Leadership & Management in Health & Social Care Diploma

Job description

Looking for a fantastic management opportunity in care?

Make a meaningful impact on the lives of those we support and their families. We are seeking a new Operations Manager for North region, covering services in Leeds, Wakefield and Accrington. This role involves regular travel with occasional remote working. You will primarily be home-based but will be required to travel to Wakefield, Leeds, and Accrington regularly. The work base can be further discussed at the interview stage.

This is a fantastic opportunity for an exceptional manager in the Care sector, allowing you to be innovative and tackle challenges alongside fellow Operations Managers. You will receive ongoing support from our Operations team as you oversee diverse services across the region.

Flexibility, strong leadership, and the ability to listen to those we support are essential. As we prioritise co-production, the insights of families are vital to our mission. This role promises excitement and challenges within our values-driven organization, offering rewarding experiences as you contribute to the development and growth of our services.

Join us at this exciting time!

We’re looking for enthusiastic applicants who are:

• A UK Driving License and vehicle is essential, and mileage will be reimbursed.
• Level 5 Leadership and Management in Health & Social Care Diploma or equivalent as well as relevant professional background in social care.
• Regulatory Compliance & Quality: Serve as the strategic lead ensuring all services strictly meet CQC (Care Quality Commission) standards (or relevant national regulators).
• Maintain an 'Outstanding' or 'Good' rating framework across supported living, residential, and community day settings.
• Multi-Site Operational Leadership: Provide direct oversight, mentorship, and leadership to Registered Managers and Service Managers. Ensure unified operational performance across geographically dispersed sites.
• Safeguarding & Risk Management: Act as a senior escalation point for safeguarding concerns. Implement robust risk-assessment frameworks that protect vulnerable adults while promoting positive risk-taking and independence.
• Financial & Commercial Governance: Manage occupancy levels, cost centres, local authority fee negotiations, and multi-site staffing budgets to ensure commercial viability and high-quality care

About Sense

Sense is here to break down barriers alongside disabled people with complex needs. That's why we're committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive.

We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger.

We know there's always more we can do to become a truly inclusive employer, and we're working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits.

If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the talent acquisition team. We are a Disability Confident Leader and commit to interviewing disabled people who meet the minimum criteria for a role. More information on this can be found here Our commitment as an employer | Sense Careers

Additional Highlights to our Operations Manager position:

• 27 days of annual leave plus bank holidays.
• Matched pension contributions up to 5%.
• Free life assurance policy.
• Cashback and discounts on high street brands (and 10% off at Sense charity shops!).
• Cycle to work scheme.
• Travel season ticket loans.
• Free DBS check if your role needs one.
• Free access to over 100 online and face-to-face training courses, including the care certificate.
• Wisdom App- free access for all employees to mindfulness application.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: https://www.sense.org.uk/about-us/equality-and-diversity/