Operations Manager

Harvey Nichols; Bristol; On-site; GBP 35,000 - 55,000; Full time

Job summary

Harvey Nichols is seeking an Operations Manager for a fixed-term role at its Bristol location. This key position involves enhancing profitability, managing operations, and ensuring exceptional service standards in a luxury retail environment. Candidates should possess strong operational experience and a focus on customer satisfaction.

Benefits

Up to 40% off fashion and hospitality

30% off beauty, perfumery, wine, and spirits

Clothing allowance

Employee recognition schemes

Charity days

Learning and development opportunities

Qualifications

• Experience in Retail Management/Operations required.
• Strong business focus and operational strength needed.
• Ability to work under pressure and adapt to multiple systems.

Responsibilities

• Support selling function and enhance profitability.
• Manage stock takes and compliance with AML processes.
• Coordinate with Head Office teams and oversee online fulfillment.

Skills

Financial accountability

Numerical data analysis

Stakeholder management

Excellent IT skills

Attention to detail

Job description

Operations Manager - Maternity Cover

Are you a commercially minded operations manager that puts customers first?

Are you a natural problem solver with a keen eye for detail?

Do you love all things luxury retail?

If so, we want to hear from you!

A rare opportunity has arisen to join the management team in Harvey Nichols Bristol as Operations Manager on a fixed-term basis for 12 months. This is a senior, specialized role working with the General Manager to support the store's selling functions at the highest level, maximizing sales and profit while maintaining exceptional service standards.

Ideal candidates will have previous experience in an operational role, preferably within retail, with strong financial acumen and experience managing multiple disciplinary teams, including Security, Cash Office, and Stock movement.

How we reward your hard work…

At Harvey Nichols, we champion career development and are passionate about our people. We support your growth with benefits such as:

• Up to 40% off fashion and hospitality
• 30% off beauty, perfumery, wine, and spirits
• Clothing allowance
• Employee recognition schemes

Additional benefits include charity days, season ticket/bike loans, learning and development opportunities, access to our Employee Assistance Program, and participation in employee groups focused on Wellbeing, Diversity & Inclusion, and Sustainability.

About the role...

As Operations Manager, you will:

• Support the selling function as part of the management team
• Undertake projects to enhance profitability, prepare budgets and forecasts, oversee store costs, and analyze performance data
• Develop SLAs based on KPIs to improve team efficiency
• Assess and improve support processes for simplicity and efficiency
• Maintain communication with Head Office teams
• Oversee online fulfillment, track KPIs, and report weekly
• Collaborate on safety, maintenance, and security procedures
• Manage stock takes, stock adjustments, and write-offs
• Implement post-audit action plans to improve results
• Ensure compliance with AML processes and oversee sales reconciliation
• Set targets for stock accuracy and cash loss
• Coordinate fixture and asset moves with various teams
• Prepare budgets and re-forecasts, ensuring projects stay on time and within budget
• Ensure till operations and banking systems meet requirements

About your experience

• Experience in Retail Management/Operations
• Strong business focus and operational strength
• Financial accountability
• Stakeholder management skills
• Numerical data analysis skills
• Excellent IT skills

A bit about You

• Ability to work under pressure
• Adaptability to multiple systems
• Commercially minded and customer-focused
• Attention to detail
• Initiative and problem-solving skills
• Relationship-building skills
• Interpersonal and communication skills
• Analytical skills
• Planning and prioritization skills

Where do I sign?

If you're excited about this role, click the “apply” button below to start your journey with us. Please note, we do not have uniforms.

Benefits: Competitive Salary