Education Operations Manager

Medefine Education; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

Medefine Education seeks a dynamic Education Operations Manager to support student success in a fast-paced, hands-on environment. The role involves operational delivery, student enrolment, and onboarding management, with opportunities for career progression in a global education company. Ideal for someone proactive and eager to engage with students and families while using new tech tools.

Benefits

Opportunities for training and development

Work with passionate high-performing team

Qualifications

• Exceptionally organised with strong attention to detail.
• Proactive and self-motivated, keen to learn new tech tools.
• Strong communicator comfortable with high-achieving students and parents.

Responsibilities

• Handling initial online inquiries via multiple channels.
• Tracking student application progress and onboarding.
• Managing operational workflows and data analytics.

Skills

Organisational Skills

Proactivity

Communication

Technical Fluency

Education

No formal IT qualifications required

Job description

Medefine Education is a multi-award-winning mentoring and education platform that helps international students aged 12–18 gain admission into the world’s top medical schools. With a presence in London, Dubai, and Hong Kong, we combine academic excellence with future-focused mentoring, delivered by world-renowned doctors, scientists, and tutors from top institutions such as UCL, Cambridge, and Oxford.

Learn more: www.medefine.org

We are now seeking a dynamic, tech-savvy and proactive Education Operations Manager to join our growing London team. This is a fast-paced, hands-on role at the heart of our student success journey, supporting our education programmes and ensuring smooth operational delivery.

We are looking for someone who is:

·Exceptionally organised with strong attention to detail

·Proactive and self-motivated, with a bias for action

·Digitally fluent, with an interest in learning and applying new tech tools (e.g. AI platforms, automation tools, CRMs) – no formal IT qualifications required, just curiosity and a willingness to learn

·A strong communicator, comfortable liaising with high-achieving students and families

·Eager to grow, with opportunities for career progression in a dynamic education business

WHY JOIN MEDEFINE?

·Be part of an innovative, growing education company with global impact

·Work with a passionate, high-performing team of doctors, scientists, and tutors

·Enjoy meaningful work supporting the next generation of healthcare leaders

·Opportunities for training, development, and taking on new responsibilities as the company scales

DUTIES & RESPONSIBILITIES

STUDENT ENROLMENT

Initial online inquiry handling (WhatsApp, email, via website)

Application review, academic assessment and orientation of new students

Student application progress tracking

Contract preparation and signing

ONBOARDING

Student and parent portal account setup

System access provisioning

Payment calendar creation and monitoring

TECHNOLOGY AND SYSTEMS MANAGEMENT

Operations system evaluation and selection for student enrollment and onboarding

Operational workflows streamlining and automation of administrative processes

Database management

Student information system administration and maintenance

Data analytics and reporting dashboard management

Performance metrics tracking across operational platform

ACADEMIC PROGRAMME SUPPORT

Class scheduling and coordination assistance

Academic progress tracking and performance assessment

New tracking system for recruitment of tutors for future tutoring and mentoring

ONGOING MENTORSHIP AND PERSONAL SUPPORT

Project, Research and Work Experience opportunity coordination

CLIENT RELATIONS

Overall student monitoring

Parent relationship management

Issue handling and support provision

Payment tracking, repeat onboarding and renewals management

Prepare and distribute student progress reports and distribute them to parents

OPERATIONAL MANAGEMENT

Manage platform for the enrolment and onboarding of students

Shared Outlook Inbox management

Student feedback collection and analysis

Parent feedback collection and analysis

Regional payment processing

IT systems and platforms management

Learning management system administration

Clinical and Research internship communication support

EXTERNAL RELATIONSHIPS

Hong Kong, UAE, and Singapore Conference Management assistance

MEDICAL SCHOOL APPLICATION SUPPORT

University application timeline planning and document preparation

Reference coordination

Application submission support

Post-application follow-up

Medical school transition preparation

POST A-LEVEL RESULTS SUPPORT

Graduation transition planning

University application outcomes tracking

University enrollment support

Post-graduation follow-up

“White Coat Day” organisation assistance

SALARY RANGE: £30-40k per year

LOCATION: Mainly remote, monthly travel to London for meetings, conferences etc

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  E-learning

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