Operations Manager

Bell Cornwall; Birmingham; Hybrid; GBP 60,000 - 65,000; Full time

Job summary

Bell Cornwall Recruitment has an exciting opportunity for an Operations Manager in Birmingham. You will oversee Patent Paralegal, Trade Mark Paralegal and Business Support teams totaling around 40 staff, driving efficiency and performance across a busy professional services firm.

In this hybrid role, you will partner with Partners and senior stakeholders to implement workforce planning, process improvements and strategic objectives, while maintaining exceptional service for clients.

Qualifications

• Significant experience in a senior operational leadership role.
• Experience managing multidisciplinary teams in a professional services environment.
• Strong knowledge of workforce planning and employee relations.
• Experience using management information to improve workflows.

Responsibilities

• Lead and develop Patent Paralegal, Trade Mark Paralegal and Business Support teams, totaling around 40 people.
• Oversee workforce planning, resource allocation and team performance.
• Monitor workloads, productivity and capacity to support operational decisions.
• Manage performance reviews, employee relations and staff development.
• Identify process improvements and drive operational efficiency.
• Work closely with Partners and senior stakeholders to support business objectives.

Skills

Leadership

Stakeholder management

Workforce planning

Performance management

Employee relations

Process improvement

Education

Tools

Inprotech

iManage

IP administration

Job description

Operations Manager
Ref: BCR/JP/32599
£60,000 – £65,000 (Dependent on Experience)
Birmingham
Hybrid

Bell Cornwall Recruitment has an exciting opportunity for an Operations Manager to join an established intellectual property firm in Birmingham. This is a great opportunity for an experienced operational leader to oversee multiple teams, drive process improvements and support the firm’s continued growth.

Operations Manager Responsibilities:

• Lead, manage and develop Patent Paralegal, Trade Mark Paralegal and Business Support teams, comprising approx. 40 people
• Oversee workforce planning, resource allocation and team performance.
• Monitor workloads, productivity and capacity to support operational decisions.
• Manage performance reviews, employee relations and staff development.
• Identify process improvements and drive operational efficiency.
• Work closely with Partners and senior stakeholders to support business objectives.

The Ideal Candidate:

• Significant experience in a senior operational leadership or management role.
• Proven experience managing multidisciplinary teams within a professional services environment.
• Strong knowledge of workforce planning, performance management and employee relations.
• Experience using management information to improve workflows and resource utilisation.
• Excellent leadership, communication and stakeholder management skills.
• Knowledge of IP administration, Inprotech and iManage would be advantageous.