Operations Manager

Biffa Waste Services; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading waste management firm as an Operations Manager in Birmingham. You will oversee depot operations, ensure adherence to KPIs, and lead a team while contributing to cost control and safety standards. This role is perfect for a leader passionate about optimizing performance and delivering excellent customer service.

Benefits

Ongoing career development

Competitive salary

Generous pension scheme

Retail and leisure discounts

Holiday and travel discounts

Life cover

Qualifications

• Experience as Transport Manager or similar role in Services or Logistics
• Proven track record of service delivery KPI achievement
• Demonstrable experience in resource management and cost control

Responsibilities

• Manage day-to-day operations of the depot, ensuring top-tier customer service.
• Lead the traffic dispatcher team and monitor Depot KPIs.
• Handle underperformance and conduct return to work interviews.

Skills

Leadership

Health & Safety Management

Operational Management

Cost Control

Resource Management

Education

CPC

Tools

Route Planning Software

Job description

Join Biffa as an Operations Manager and help drive excellence at our facility in Birmingham.

Working days: Monday to Friday

A quick look at the role.

To efficiently and effectively manage the day-to-day operations of the Depot, whilst delivering and maintaining first class customer service against pre-defined business KPIs. This role will work alongside the Depot Manager role to support the depots operational, safety and service performance.

Your core responsibilities.

• Provide leadership, give work instructions and monitor the performance of the traffic dispatcher team i.e. Review of Depot KPI’s- Service, Safety and Profitability.
• Operationally manage the day to day shift operations at the depot including driver supervision and ensures vehicle availability through close working relationships with fleet management.
• Manage, motivate, train and develop team as required.
• Deal effectively with underperformance, implementing disciplinary procedures as appropriate
• Absence management, e.g. conduct return to work interviews.
• Manages the planning process for mobilisation of new work and tactical re-routes. Manages the seasonal challenges of Bank holidays and Christmas holidays ensuring the resources and routes are optimised according to customer needs.
• On a daily basis ensures routing and service issues are dealt with and is ultimately responsible for the customer service experience. From time to time they may conduct customer visits.
• Contribute toward on-going cost control, actively seeking to improve efficiency, reduce operating costs, increasing margin and meeting budget targets set.
• Ensure that all aspects of Health & Safety are adhered to, including H&S induction and training, operating procedures, near miss reporting and emergency procedures.
• Deputise for the Depot Manager and carry out other reasonable tasks as the company may require from time to time.

Our essential requirements.

Education / Qualifications

• CPC is desirable.

Experience

• Experience as Transport Manager or position of similar responsibility in Services or Logistics industry
• People and health & safety management in a unionised environment
• Proven track record of working to clearly defined service delivery KPI’s
• Demonstrable experience of successful resource management / cost control
• Lean Management Understanding
• Experience with route planning software such as Route Monkey, DPS (LogiX) etc

Technical Knowledge

• Local geographical knowledge and transport legislation is desirable.
• Knowledge and understanding of the requirements of working within a time critical service environment.
• Waste industry knowledge including relevant laws would be ideal.

And here’s why you’ll love it at Biffa.

• Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow.
• Competitive salary.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Life cover.

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.