Education Operations Manager

Medefine Education; Birmingham; Remote; GBP 30,000 - 40,000; Full time

Job summary

Join an innovative education platform as an Education Operations Manager, where you will play a critical role in supporting student success and program delivery. This dynamic position combines operational management, student onboarding, and client relations to ensure an exceptional experience for students and their families. With a salary range of £30-40k per year, this role offers opportunities for growth in a fast-paced environment focusing on the next generation of healthcare leaders.

Benefits

Monthly travel to London for meetings

Opportunities for training and development

Qualifications

• Strong organizational skills required for handling applications and enrollments.
• Proactive, tech-savvy and self-motivated individual is sought.
• Strong communication skills necessary for liaising with students and parents.

Responsibilities

• Manage student enrollments and onboarding processes.
• Streamline operational workflows and automate administrative tasks.
• Support academic programs and provide ongoing mentorship to students.

Skills

Organization

Communication

Tech Fluency

Attention to Detail

Proactive Approach

Job description

ABOUT US

Medefine Education is a multi-award-winning mentoring and education platform that helps international students aged 12-18 gain admission into the world's top medical schools. With a presence in London, Dubai, and Hong Kong, we combine academic excellence with future-focused mentoring, delivered by world-renowned doctors, scientists, and tutors from top institutions such as UCL, Cambridge, and Oxford.

Learn more:

We are now seeking a dynamic, tech-savvy and proactive Education Operations Manager to join our growing London team. This is a fast-paced, hands-on role at the heart of our student success journey, supporting our education programmes and ensuring smooth operational delivery.

We are looking for someone who is:

Exceptionally organised with strong attention to detail

Proactive and self-motivated, with a bias for action

Digitally fluent, with an interest in learning and applying new tech tools (e.g. AI platforms, automation tools, CRMs) - no formal IT qualifications required, just curiosity and a willingness to learn

A strong communicator, comfortable liaising with high-achieving students and families

Eager to grow, with opportunities for career progression in a dynamic education business

WHY JOIN MEDEFINE?

Be part of an innovative, growing education company with global impact

Work with a passionate, high-performing team of doctors, scientists, and tutors

Enjoy meaningful work supporting the next generation of healthcare leaders

Opportunities for training, development, and taking on new responsibilities as the company scales

DUTIES & RESPONSIBILITIES

STUDENT ENROLMENT

Initial online inquiry handling (WhatsApp, email, via website)

Application review, academic assessment and orientation of new students

Student application progress tracking

Offer letter issuance

Contract preparation and signing

Payment processing

ONBOARDING

Student and parent portal account setup

System access provisioning

Individual study plan distribution

Payment calendar creation and monitoring

TECHNOLOGY AND SYSTEMS MANAGEMENT

Operations system evaluation and selection for student enrollment and onboarding

Operational workflows streamlining and automation of administrative processes

Database management

Student information system administration and maintenance

Data analytics and reporting dashboard management

Performance metrics tracking across operational platform

ACADEMIC PROGRAMME SUPPORT

Curriculum system updates

Class scheduling and coordination assistance

Academic progress tracking and performance assessment

Study plan customisation

Programme adjustments (scheduling)

New tracking system for recruitment of tutors for future tutoring and mentoring

ONGOING MENTORSHIP AND PERSONAL SUPPORT

Mentorship session scheduling

Project, Research and Work Experience opportunity coordination

Alumni network management

CLIENT RELATIONS

Overall student monitoring

Parent relationship management

Issue handling and support provision

Payment tracking, repeat onboarding and renewals management

Prepare and distribute student progress reports and distribute them to parents

OPERATIONAL MANAGEMENT

Manage platform for the enrolment and onboarding of students

Shared Outlook Inbox management

Student feedback collection and analysis

Parent feedback collection and analysis

Regional payment processing

IT systems and platforms management

Student portal maintenance

Learning management system administration

Student dashboard management

Clinical and Research internship communication support

EXTERNAL RELATIONSHIPS

Hong Kong, UAE, and Singapore Conference Management assistance

MEDICAL SCHOOL APPLICATION SUPPORT

University application timeline planning and document preparation

Reference coordination

Application submission support

Post-application follow-up

Offer management guidance

Results day support

Medical school transition preparation

POST A-LEVEL RESULTS SUPPORT

Graduation transition planning

University application outcomes tracking

University enrollment support

Post-graduation follow-up

Alumni engagement

White Coat Day organisation assistance

SALARY RANGE: £30-40k per year

LOCATION: Mainly remote, monthly travel to London for meetings, conferences etc