Operations Manager

Britsafe Limited; Birmingham; Hybrid; GBP 42,300 - 51,700; Full time

Benefits offered by this job

Competitive salary starting from £47,000 per year

Opportunity to lead high-profile contracts

Support from a people-oriented company

Job summary

A prominent security services company in the Midlands seeks an experienced Operations Manager. You will oversee the delivery of security and cleaning services for blue-chip clients, ensuring compliance and service excellence. The role requires management experience, an SIA Licence, and strong leadership skills. Offering a competitive salary from £47,000 and the opportunity to lead high-profile contracts. The position involves remote work with some travel to the York HQ once a month.

Qualifications

• Essential management experience in security and/or cleaning.
• Must hold a front-line SIA Licence.
• Required high IT literacy and confidence using advanced systems.

Responsibilities

• Ensure high service delivery standards in manned security and cleaning.
• Build strong client relationships through regular site visits.
• Manage compliance and rostering effectively.

Skills

Management experience in security and/or cleaning

Strong leadership and communication skills

High IT literacy and confidence using advanced systems

Job description

🚀 Operations Manager

📍 Location: Midlands (Remote with travel, monthly visit to York HQ)
💷 Salary: From £47,000 per year

🌟 About Britsafe

For over 30 years, Britsafe has built a reputation for outstanding customer service. Our success comes from industry-leading people, processes, and technology.

We’re looking for an Operations Manager who shares our commitment to excellence and goes the extra mile to ensure teams and sites set the industry standard.

📝 About the Role

This is a multi-site role overseeing security and cleaning services for a wide portfolio of blue-chip clients in financial services, distribution, and manufacturing across the Midlands and further afield.

You’ll be responsible for:

• Leadership & Service Delivery – Ensuring high standards in manned security and cleaning, under SIA Approved Contractor Scheme standards.
• Client & Team Management – Building strong client relationships through site visits, meetings, and staff training.
• Scheduling & Compliance – Managing rostering (via Timegate), performance, motivation, and compliance.
• Technology & Reporting – Using advanced systems for reporting, payroll, and scheduling.

Above all, you’ll ensure the retention and development of your client base.

✅ Requirements

• Management experience in security and/or cleaning (essential)

• Front-line SIA Licence (essential)

• Strong leadership and communication skills

• High IT literacy and confidence using advanced systems

• Full UK driving licence and own car

• Willingness to travel to York HQ at least once a month

⚠️ Applicants without an SIA licence and management experience will not be considered.

🎁 What We Offer

• Competitive salary starting from £47,000 per year

• Opportunity to lead high-profile contracts with blue-chip clients

• Support from a company that prioritises people, performance, and service excellence

Previous Experience In a Operations Manager Role

SIA Badge

Driving Licence