Operations Support Manager

Securitas UK; Broughton; On-site; GBP 35,822 - 43,782; Full time

Benefits offered by this job

Free on-site parking

Dedicated on-site training team

On-site Cafe

STRIVE employee benefits

Dental Plans

Health cash plan

Cycle to Work scheme

Pension Plan

Job summary

Securitas UK is looking for an Operations Support Manager in Broughton, England. This role is pivotal in overseeing site security operations, driving performance, and supporting operational management. Candidates should have a valid SIA licence, excellent organizational and communication skills, and experience in the security industry.

The position offers a salary of £39,802.30 per annum and includes various benefits such as free on-site parking, dedicated training, and access to the STRIVE employee benefits app.

Qualifications

• Right to work in the UK with a 5-year checkable history.
• Self-motivated with a keen eye for detail.
• Experience using rostering systems.

Responsibilities

• Act as first point of contact for operational employee queries.
• Manage SLAs and KPIs to drive performance.
• Support preparation of audit and compliance reports.

Skills

Teamwork

Initiative

Organizational skills

Customer service

Communication skills

IT skills

Detail-oriented

Ability to work under pressure

Experience in Security Industry

Education

SIA Licence

Driving Licence

Tools

Microsoft Office (Word, Excel, Outlook)

Rostering systems (e.g., Timegate)

Job description

We’re Hiring: Operations Support Manager

Location: Broughton, Chester, CH4

Pay: £39,802.30 per annum

Hours: 42 hours per week (Monday - Friday)

From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes, all housed in our brand new employee benefits app, STRIVE.

Grade: Site Based

Explore your purpose. To See a Different World!

About the Role

As an Operations Support Manager at Securitas, you won’t simply support day‑to‑day operations — you’ll help elevate service delivery, protect people, and build lasting trust where it matters most.

This pivotal role places you at the heart of a prestigious aerospace and defence contract, where leadership, accountability, and operational excellence are essential every single day. You’ll be a trusted presence, overseeing site security operations, supporting investigations and disciplinaries, and acting as a first point of contact for employee queries. Working closely with operational management teams and our client, you’ll help maintain exceptional service standards in a safety‑critical environment.

By managing SLAs and KPIs, you’ll drive performance, support operational teams, and ensure contractual commitments are consistently met. This opportunity is not just another job — it’s your chance to be recognised, valued, and empowered to progress in a career where safety, professionalism, and purpose come together.

If you’re ready to make a visible impact in a high‑profile environment where your contribution truly matters, this is your moment to build a career with Securitas.

Site Benefits

• Free on‑site parking
• Dedicated on‑site training team
• On‑site Cafe

Responsibilities

• To be the first point of contact for operational employee queries.
• To assist in updating and maintaining customer information as required.
• Ensure that all rostering is accurate to ensure minimal pay queries, no dropped shifts, and that accurate invoices may be produced and dispatched within required timescales.
• To maintain staff HR records and personnel files appropriately for the contract as required.
• Take detailed notes on any issues including investigations, disciplinaries, capability‑performance, etc., ensuring company policies and procedures are adhered to.
• Assist in the management of all direct and indirect costs to ensure these match the requirements for the effective operation of the contract including recruitment, training, expenses, etc.
• Ensure accuracy of all operational data, and regularly review and report on progress, highlighting any risk of significant variances as they arise, and taking action where needed.
• Support the contract with the preparation of audit and compliance reporting.
• Assist in the recruitment and succession planning to ensure that the contract has the capability to deliver consistent high levels of service and contingency.
• To be aware of, and (with the assistance of support functions) ensure all staff and officers in the contract comply with all aspects of Securitas policies and procedures and relevant legal and regulatory requirements, demonstrating appropriate levels of control.
• To actively participate and support the development of the contract through involvement in the development of the Securitas strategy through involvement with company and area initiatives and projects.
• To carry out reasonable requests from the contract, client and senior management team including support during emergency and unusual situations.

Qualifications

We’re looking for someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• Right to work in the UK with a 5-year checkable history.
• SIA Licence: Valid Security Industry Authority licence.
• Driving Licence: Full valid UK manual driving licence.
• Proactive & detail‑oriented: Self‑motivated with a keen eye for detail.
• Excellent organisational, customer service and communication skills.
• Good standard of IT skills including Microsoft package (e.g., Word, Excel, Outlook).
• Ability to work under pressure and on own initiative.
• Experience in using rostering systems (e.g., Timegate).
• Previous experience within the Security Industry.

Due to the nature of this opportunity, candidates must be able to achieve Baseline Personnel Security Standard (BPSS) and Security Check (SC) Clearance.

Company Benefits

• STRIVE – Securitas Perks gives you access to discounts on a variety of retailers and services.
• Dental Plans – Support with cash back on everyday dental costs.
• HSF Health Plan – Cash plan refunds for everyday medical costs.
• Cycle to Work – Cost‑effective bike purchase and equipment financing.
• Specsavers – Discount on eye tests and spectacles.
• WeCare – 24/7 online GP and mental health support service.
• Toothfairy – Online access to dental advice and guidance.
• Pension Plan – Employer contribution plus tax relief.
• Payroll ISA – Savings account for longer‑term goals.
• Free Mortgage Advice.
• Go & Live – Financial Wellbeing Hub.
• Death in Service Benefit – Life Assurance for permanent employees.

Equality, Diversity & Inclusion

We are an inclusive employer and a Level 2 Disability Confident organization. We support equality through Employee Networks, the Race at Work Charter, the Armed Forces Covenant, and celebrate diversity with events such as BSL Week, International Women’s Day, PRIDE and Black History Month.