Operations Manager

Focus Hotels Management Limited; Belfast; On-site; GBP 30,000 - 60,000; Full time

Job summary

An exceptional opportunity awaits at the Bedford Hotel Belfast, a prestigious boutique hotel opening in late 2025. As an Operations Manager, you will play a pivotal role in shaping a luxury hospitality experience, overseeing operations to ensure excellence in guest service. This role is perfect for a passionate leader who thrives in a dynamic environment and is committed to fostering a culture of high standards and professional growth. Join a team that values innovation, continuous improvement, and outstanding performance, and take your career to new heights in one of Belfast's most anticipated hotel openings.

Benefits

Competitive Salary

Training and Development Programs

Clear Career Progression

Employee-Centric Culture

Recognition for Performance

Work-Life Balance Initiatives

Qualifications

• Proven experience in luxury or boutique hotels.
• Commitment to continuous learning and professional development.

Responsibilities

• Oversee culinary and front office departments for unified operations.
• Develop operational strategies enhancing efficiency and service quality.
• Ensure compliance with health and safety and luxury standards.

Skills

Leadership Skills

Guest-Centric Service

Decision-Making Skills

Communication Skills

Attention to Detail

Education

Degree in Hospitality Management

Relevant Certifications

Job description

The Bedford Hotel Belfast is seeking an experienced and passionate Operations Manager to join its exceptional opening team. This is your opportunity to play a pivotal role in one of Belfast’s most anticipated luxury hotel openings.

Who We Are:
Opening in late 2025, The Bedford Hotel will be a prestigious boutique hotel in the heart of Belfast, set within the iconic Scottish Mutual Building. With 82 luxury bedrooms, a destination restaurant, cafe bar and private dining rooms, we are setting new standards for hospitality in Northern Ireland.

The Bedford Hotel, operated by Focus Hotels Management, seeks a skilled and driven Operations Office Manager who thrives in a luxury hospitality setting. You are a natural leader with a passion for service excellence and an unwavering commitment to creating unforgettable guest experiences. Your proactive approach, eye for detail, and ability to inspire those around you make you the perfect fit for our team.

Key Responsibilities:

• Oversee the activities of the culinary and front office departments to ensure unified operations and consistent guest experience
• Develop and execute operational strategies that align with the hotel’s objectives enhancing efficiency and service quality
• Oversee departmental budgets ensuring cost effective operations without compromising quality
• Uphold high standards of guest service across all supervised departments addressing and resolving any issues promptly
• Foster a positive work environment that encourages professional growth and high morale
• Ensure all operations comply with health and safety and hospitality luxury standards
• Develop and implement contingency plan for emergencies ensuring staff are trained to handle various situations effectively

Key Qualities We Value:

• A passion for guest-centric service and attention to detail.
• Proven experience in luxury or boutique hotels.
• Strong leadership and decision-making skills.
• A commitment to continuous learning and professional development.
• Exceptional communication and interpersonal skills.

What We Offer:

At the Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Training and development programs.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us?

• Be part of something special: Join the opening team of Belfast’s luxury hotel.
• Innovate and Inspire: Work in an environment that encourages new ideas and continuous improvement.
• Grow Your Career: Benefit from professional development opportunities designed to help you thrive.

Ready to Elevate Your Career?
Apply now to join the Bedford Hotel Belfast and become part of a team that values excellence, passion, and progress.