Operations Manager

Places for People; Bath; Hybrid; GBP 52,000 - 65,000; Full time

Benefits offered by this job

Holiday pay

Pension with matched contributions

Training and development

Discounts and offers

Job summary

Places for People is seeking an Operations Manager for its Bath-based portfolio. The role covers day-to-day management of social housing services, including tenancy lifecycle, voide management, rent collection, and maintenance coordination. Hybrid working is offered after a training period.

You will lead a team of Maintenance Controllers, Void Coordinators, Customer Advisors, and Credit Controllers, ensuring high customer service and regulatory compliance.

Qualifications

• Experience in the social housing sector and understanding landlord obligations and regulatory standards.
• Proven ability to deliver property and tenancy management with emphasis on compliance and customer satisfaction.
• Experience leading and developing a team of staff and contractors.
• Strong organisational and financial skills, including rent accounting and void costs understanding.
• Customer-focused approach with effective complaint resolution.
• Desirable: CIH, IRPM or equivalent qualification or progress toward one.

Responsibilities

• Lead day-to-day delivery of property and tenancy management services for the social housing portfolio.
• Manage full tenancy lifecycle including void management, rent collection, maintenance coordination, tenancy administration and compliance.
• Line manage Maintenance Controllers, Void Coordinators, Customer Advisors, and Credit Controllers.
• Ensure services comply with Housing Act, Decent Homes Standards, Awaab's Law, and regulatory standards.
• Report KPIs and financial performance to the Portfolio Manager.

Skills

Social housing experience

Landlord obligations

Compliance focus

Team leadership

Financial acumen

Customer complaints handling

Education

CIH/IRPM qualification or working toward

Job description

More about the team

Reporting to the Portfolio Manager, we are looking to recruit an Operations Manager on a permanent basis.

This role is based at Touchstone Bath. Core hours are Monday to Thursday 9am–5.30pm and Friday 9am–5pm. After an initial training period of 2–4 weeks, this role offers hybrid working with 3 days at home.

More about your role

The Operations Manager leads the day-to-day delivery of property and tenancy management services for our social housing portfolio, ensuring high standards of customer service, regulatory compliance, and operational performance.

You will manage the full tenancy lifecycle — including void management, rent collection, maintenance coordination, tenancy administration, and compliance — and will line manage a team of Maintenance Controllers, Void Coordinators, Customer Advisors, and Credit Controllers.

You will ensure services are delivered in line with current legislation and best practice, including the Housing Act, Decent Homes Standards, Awaab's Law, and consumer regulatory standards. You will manage complaints, oversee contractor performance, and report regularly on KPIs and financial performance to the Portfolio Manager.

This is also a fantastic opportunity to develop a broad range of skills — spanning compliance, financial management, customer service, team leadership, and contractor oversight — that are highly transferable across a wide variety of roles within the housing sector.

At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.

More about you

The successful candidate will have:

• Demonstrable experience working within the social housing sector
• Sound working knowledge of landlord obligations and relevant legislation, including Decent Homes Standards, Awaab's Law, and consumer regulatory standards
• Experience delivering property and tenancy management services with a focus on compliance and customer satisfaction
• A proven track record of leading and managing a team
• Strong organisational and financial skills, including an understanding of rent accounting and void costs
• A customer-focused approach with effective complaint handling experience

Desirable: a relevant professional qualification (CIH, IRPM or equivalent), or working towards one.

The benefits

We are a large, diverse, and ambitious business which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier, which can include:

• Excellent holiday pay and sick pay
• Pension with matched contributions
• Training and ongoing professional development
• Extra perks including huge discounts and offers from shops, cinemas and much more