Operations Manager

Build Recruitment Limited; West of England; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Company car or car allowance

Company pension scheme

Discounted healthcare scheme

High street discounts

Paid volunteering day

Long service awards

Career development opportunities

Flexible working

Job summary

Build Recruitment Limited is representing a leading social housing contractor in Bristol, seeking an experienced Operations Manager to oversee repairs and maintenance contracts across the Bristol area. This role drives operational delivery, manages teams, and focuses on commercial performance and P&L while maintaining high standards in resident outcomes.

You will lead operational teams, manage resources, monitor KPIs and collaborate with clients and supply-chain partners to deliver safe,

Qualifications

• Proven experience within social housing repairs, maintenance or property services.
• Strong experience managing operational teams and resources.
• A good understanding of contract performance, KPIs and commercial management.
• Experience with P&L or budget responsibility.
• Excellent leadership, communication and stakeholder-management skills.
• Full UK Driving Licence.

Responsibilities

• Lead, manage and develop operational teams delivering social housing repairs and maintenance.
• Oversee service delivery, programmes, resources and operational performance.
• Take ownership of P&L, budgets, costs and commercial performance.
• Monitor KPIs, WIP, productivity, customer satisfaction and contractual targets.
• Build and maintain strong relationships with clients and key stakeholders.
• Attend client and performance meetings, providing clear operational and commercial updates.
• Coordinate operational teams and subcontractors to ensure effective service delivery.
• Identify opportunities to improve productivity, efficiency and customer outcomes.
• Ensure Health & Safety, compliance and contractual standards are consistently maintained.
• Support the continued development and growth of the operational function.

Skills

Leadership

Stakeholder management

Communication

Commercial awareness

P&L experience

Driving licence

Job description

Operations Manager – Social Housing Repairs & Maintenance

Location: Bristol

Hours: Monday to Friday, 40 hours per week

Flexible working available once embedded into the role

About the Role

Build Recruitment is representing a leading social housing contractor who is looking to appoint an experienced Operations Manager to oversee repairs and maintenance contracts across the Bristol area.

This is an excellent opportunity for an experienced housing professional looking to take the next step in their career, with responsibility for operational delivery, team leadership, commercial performance and P&L.

You’ll play a key role in leading the operational function, ensuring services are delivered safely, efficiently and to a high standard, while maintaining strong relationships with clients and delivering excellent outcomes for residents.

The Role

As Operations Manager, you will lead and develop operational teams responsible for the successful delivery of social housing repairs and maintenance services.

You will have responsibility for operational performance, resources, customer outcomes and commercial results, working closely with senior management, clients and supply-chain partners to drive continuous improvement.

Key Responsibilities

• Lead, manage and develop operational teams delivering social housing repairs and maintenance.
• Oversee service delivery, programmes, resources and operational performance.
• Take ownership of P&L, budgets, costs and commercial performance.
• Monitor KPIs, WIP, productivity, customer satisfaction and contractual targets.
• Build and maintain strong relationships with clients and key stakeholders.
• Attend client and performance meetings, providing clear operational and commercial updates.
• Coordinate operational teams and subcontractors to ensure effective service delivery.
• Identify opportunities to improve productivity, efficiency and customer outcomes.
• Ensure Health & Safety, compliance and contractual standards are consistently maintained.
• Support the continued development and growth of the operational function.

What We're Looking For

• Proven experience within social housing repairs, maintenance or property services.
• Strong experience managing operational teams and resources.
• A good understanding of contract performance, KPIs and commercial management.
• Experience with P&L or budget responsibility.
• Excellent leadership, communication and stakeholder-management skills.
• Strong commercial awareness and a focus on delivering excellent customer outcomes.
• A proactive, organised and results-driven approach.
• Full UK Driving Licence.

What's in It for You?

• Competitive salary package.
• Company car or car allowance.
• holiday plus bank holidays, with the option to buy or sell leave.
• Company pension scheme
• Discounted healthcare scheme.
• High street and lifestyle discounts.
• Paid volunteering day.
• Long service awards.
• Career development and progression opportunities.
• Flexible working available once you are fully embedded into the role.

If you’re an experienced social housing professional looking for your next career step into Operations Management, with the opportunity to take ownership of people, performance and P&L, this could be an excellent opportunity to progress your career.