Operations & Management Graduate: Service Team Leader

Rentokil Initial Careers; Leeds; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Career progression

Mobile phone

Laptop

Company discount scheme

Private healthcare (optional)

Job summary

Rentokil Initial offers an Operations and Management Graduate Programme at the Leeds branch. Start as a Service Team Leader, overseeing a team of Customer Delivery Representatives and driving KPI delivery across health and safety, service levels, and productivity.

Enjoy structured industry-leading training, career progression, and a comprehensive benefits package. The role is full-time, Mon-Fri with a 40 hour week, placing you on a fast track within a FTSE100 company.

Responsibilities

• Manage a team of Customer Delivery Representatives
• Ensure delivery of KPIs including Health & Safety, State of Service, Vehicle Maintenance, Productivity
• Plan routes weekly to maximise customer-facing time and minimise driving time
• Debrief reports daily to ensure planned works are completed
• Provide clarity on customer service expectations for drivers
• Coordinate customer service requests with the service management team
• Collaborate with Service Centre Manager and Team Leaders to meet branch objectives
• Manage performance to ensure contracted hours and calls are met
• Contribute to route solutions for new customer service requirements
• Identify sub-standard service or route deficiencies for escalation
• Provide data support to management and communicate business requirements
• Plan time to run service operations efficiently
• Ensure all CDRs operate in an efficient and effective manner
• Review CDR and vehicle requirements to optimise resources
• Adhere to Health & Safety and environmental policies
• Participate in Graduate Development Days and Aspiring Development Program
• After 12-24 months explore progression to Field/Indoor/Regional roles
• After 24+ months progress to senior positions such as Sales Team Leader or Branch Manager
• Join Rentokil Initial as an equal opportunities employer and benefit from RI Rewards and pension

Job description

Rentokil Initial offers an Operations and Management Graduate Programme at the Leeds branch. Start as a Service Team Leader, overseeing a team of Customer Delivery Representatives and driving KPI delivery across health and safety, service levels, and productivity.

Enjoy structured industry-leading training, career progression, and a comprehensive benefits package. The role is full-time, Mon-Fri with a 40 hour week, placing you on a fast track within a FTSE100 company.