Graduate Team Leader

Rentokil Initial; Leeds; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Bonus schemes

Private Healthcare

Pension scheme

RI Rewards discounts

Overtime opportunities

Refer a Friend bonus

EAP

Five extra leave days after five years

Leads commission

Job summary

Rentokil Initial’s Leeds Operations and Management Graduate Programme offers a hands‑on path starting as a Service Team Leader. You will lead a team of Customer Delivery Representatives, drive key KPIs, and plan routes to maximise customer time while minimising driving.

You’ll receive top training and exposure to multiple business areas within a FTSE100 company. The programme emphasizes career progression with structured development, a competitive salary, bonus schemes, and benefits including

Qualifications

• Minimum 2.2 degree in BSc/BA (business-related, transport, logistics or management disciplines preferred).
• Full UK manual driving licence.
• Target-driven, ambitious and self-motivated.
• Comfortable working out in the field dealing with customers face-to-face.
• Desire to work hard and have fun.

Responsibilities

• Manage a team of Customer Delivery Representatives and ensure KPIs (Health and Safety, State of Service, Vehicle Maintenance, Productivity) are met.
• Plan weekly routes to maximise customer facing time and minimise driving time.
• Daily debriefing of direct reports to ensure planned works are completed and re-plan as needed.
• Support Service Centre Management and other Service Team Leaders to deliver branch objectives.
• Provide customer service data and communicate business requirements to CDRs.

Skills

Team leadership

Customer service

Route planning

Performance management

Communication

Education

2:2 degree in BSc/BA

Tools

Manual driving licence

Job description

Initial - Operations and Management Graduate Programme

Join Our Team and Make a Difference!

Are you a graduate looking for a hands‑on, dynamic role where you can shape your career, be rewarded for your efforts, and make a real impact in a global company?

Join Initial Washroom Hygiene at the Leeds branch, and embark on an exciting journey towards a successful career in a FTSE100 company.

Why Join Initial Washroom Hygiene?

• Competitive Salary Package: Start with a basic salary of £28,184per annum.
• Expected OTE: £31,825 per annum, with bonus and commission schemes available.
• Benefits: Career progression, mobile phone, laptop and company discount scheme.
• Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week).
• Industry-Leading Training: Receive top notch training to allow you to become an industry expert and gain exposure to various areas in our business to aid your future development.

The Operations and Management Graduate Role

You will start your career with us as a Service Team Leader, where you will be responsible for managing a team of Customer Delivery Representatives, reporting directly to the Service Centre Manager. You will ensure the delivery of Key KPIs, including - Health and Safety, State of Service, Vehicle Maintenance, Productivity.

The position entails weekly planning of the routes to ensure maximum customer facing time and minimise driving time. Daily debriefing of direct reports to ensure they have completed the planned works and re-plan as necessary to maximise customer satisfaction.

The Principle Duties and Responsibilities of the Role Include:

Customer service

Provide clarity on the business expectations of customer service for drivers, ensuring these standards are achieved

Assist various members of the service management team, whilst coordinating customer service requests and other related information to ensure customer service expectations are achieved

Team work

Work alongside the Service Centre Manager, Service Manager and Other Service Team Leaders to deliver the required company objectives for the branch

Decision making

Manage performance to ensure the CDR is working their contracted hours, fulfilling their daily calls and holding to account any performance issues

Contribute to route solutions for new customer service requirements

Able to identify sub-standard customer service, route deficiencies or CDR performance to line management.

Communications

Provide support to service centre management team providing customer service data from the CDR

Support and communicates business requirements to the CDR, ensuring all CDRs are clear on objectives and tasks

Organising

Plan time to ensure that the service operation runs efficiently to support customer expectations

Ensures that all CDRs operate in an efficient and effective manner

Able to support and coordinate CDR resources whilst developing and managing CDRs based at the Service Centre to ensure that the required Company standards are achieved.

Pro-actively review CDR and vehicle requirements to ensure effective and efficient use of resources.

Health & Safety / Environmental Policies

Adhere to Company Health and Safety and environmental policies and obligations.

In addition to your role as a Service Team Leader you will be included in Graduate Development Days, working alongside other graduates on project work and gaining exposure to other parts of the business. You will also be able to take part in the Aspiring Development Program

After the first 12 - 24 months:

Now that you’ve gained a broad understanding of the operational side of the business, you will decide which position you would like to potentially move into next.

You may have the chance to move into:

• Field Account Manager - you will be responsible for sales in a certain patch area
• Indoor Sales/Customer Relations Team Leader - leading a team of indoor sales colleagues
• Regional Account Manager - supporting our Key Account Customers
• You can also remain as Service Team Leader

24+ Months:

After two years, you will be ready to take on more senior positions such as Sales Team Leader, Key Account Manager, Branch Manager, Central Technical, or roles in Area Central Support.

With structured career progression, we ensure you are fully prepared to take your next career steps within the company.

• A minimum 2.2 degree in BSc/BA in any subject (business-related, transport, logistics, supply chain or management disciplines preferred but not necessary).
• A full UK manual driving licence.
• Target-driven, ambitious and self-motivated.
• Comfortable working out in the field dealing with customers face-to-face.
• Want to work with people and provide excellent customer service.
• A desire to work hard and have fun.

• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
• Leads Commission scheme available - we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

Be Yourself in Your Application!

At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control and hygiene provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here