Operations & Logistics Coordinator: B2B/D2C Fulfillment

Mondelēz International; Birmingham; On-site; GBP 30,000 - 42,000; Full time

Job summary

Grenade, the international active nutrition and lifestyle brand, is seeking an Operations Coordinator on a fixed-term basis to support end-to-end order management, logistics, and system coordination. You will ensure accurate processing of B2B and D2C orders, maintain compliance, and drive improvements across sampling, packing, and data reporting.

Working across Sales, Finance, and Customer Experience, you will optimize ERP workflows, manage returns, coordinate transport, and boost on-time

Qualifications

• Experience in operations, supply chain, eCommerce coordination or similar.
• Strong understanding of ERP-based order management and operational workflows.
• Experience with B2B and D2C order processing and fulfilment.
• Knowledge of import/export processes and compliance requirements.
• Strong analytical skills with experience in reporting and data analysis.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience with Shopify, Magento is a plus.

Responsibilities

• Manage end-to-end order process for B2B and D2C customers, from receipt to fulfilment and delivery.
• Enter and process orders via ERP systems, EDI, email, and customer portals.
• Ensure orders are processed accurately and delivered on time per SLAs.
• Monitor orders and resolve issues impacting fulfilment or delivery.
• Create and manage returns (RMA/SRO) and documentation.
• Coordinate transport, bookings, imports/exports, and urgent deliveries.
• Support co-packing operations planning and execution.
• Process and coordinate sampling orders and improvements to reduce turnaround times.
• Monitor ERP systems, manage alert inbox, and investigate errors.
• Maintain accurate system data across orders, inventory, shipments.
• Generate and analyse reports on order volumes, fulfilment performance and KPIs.
• Act as liaison between Sales, Marketing, Finance, Customer Experience and Operations.
• Support queries and resolve order-related issues with internal teams.
• Assist Finance with invoices, pricing, and credit queries.
• Support business initiatives and promotions.

Skills

Operations & supply chain coordination

ERP order management

Analytical reporting

MS Office proficiency

Cross-functional collaboration

Tools

Shopify

Magento

Excel

ERP systems

Job description

Grenade, the international active nutrition and lifestyle brand, is seeking an Operations Coordinator on a fixed-term basis to support end-to-end order management, logistics, and system coordination. You will ensure accurate processing of B2B and D2C orders, maintain compliance, and drive improvements across sampling, packing, and data reporting.

Working across Sales, Finance, and Customer Experience, you will optimize ERP workflows, manage returns, coordinate transport, and boost on-time