Account Manager – North America

Mondelez International; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

Grenade, part of Mondelēz International, is seeking an Account Manager for North America to support Canada operations from Birmingham. You will manage orders, forecasts, and supplier performance while collaborating with internal teams and external partners to ensure timely invoicing and data-driven decisions.

The role emphasizes communication, organization, and process improvement, with travel within Canada as needed to support the business and build strong customer relationships.

Qualifications

• Experience in account management and customer relations.
• Strong communication and organisational skills.
• Ability to analyse data and provide insights for decisions.

Responsibilities

• Maintain and update sales forecasts for decision making.
• Coordinate demand planning and stock control with internal teams.
• Track open orders and provide updates to stakeholders.
• Monitor supplier performance and identify areas for improvement.
• Analyse SKU performance to guide inventory and marketing strategies.
• Process invoices and purchase orders accurately and on time.

Skills

Account management

Communication skills

Organisational skills

Data analysis

Microsoft Excel

Tools

ERP systems

Customer portals

Job description

## Account Manager North America (FTC 2 Years) - GrenadeApplylocations: Birmingham, United Kingdomtime type: Full timeposted on: Posted 22 Days Agotime left to apply: End Date: July 31, 2026 (2 days left to apply)job requisition id: R-162986## Job Description**Are You Ready to Make An Impact at Grenade?**Grenade is an international active nutrition and lifestyle brand, which has grown rapidly since its launch in 2010. Driven by its strong branding, distinctive products, and highly innovative approach, Grenade has made an explosive impact in the FMCG Industry. Today, Grenade’s Protein Bar is the UK’s best-selling, and we continue to innovate with our leading range of Shakes, and performance nutrition.We're looking for exceptional Account Manger – North America to join the growing Grenade team. This dynamic role focuses on key operational, administrative, and account management tasks to support our business operations in Canada. The ideal candidate will have strong communication skills, be highly organised, process-driven, and have a keen commercial mindset. You'll be working closely with internal teams and external partners to ensure smooth operations, reporting, and customer satisfaction, driving growth across the Canadian market.Grenade is more than a workplace—it’s where ambition and innovation thrive. Joining Grenade’s high-performing team, during this period of growth and brand expansion, promises to offer a unique and motivating working environment, with highly rewarding opportunities for personal and professional development.**How you will contribute*** Regularly update and maintain sales forecasts to support decision-making.* Collaborate with teams to ensure efficient demand planning and stock control.* Ensure full visibility on open orders and provide updates to relevant stakeholders.* Supplier Performance: Monitor and report on supplier performance to identify areas of improvement.* Track your customers sales performance via EPOS, Distributor, and Grenade reports, providing insights to internal teams.* Analyse and report on SKU performance to drive effective inventory and marketing strategies.* Set up new customers in the system and manage customer portals effectively.* Handle the creation, tracking, and processing of invoices and purchase orders to ensure accuracy and timeliness.* Support with general administrative tasks as required, ensuring smooth day-to-day operations.* Assist in entering and managing forecast data for accurate business planning.* Serve as a key communication link between Supplement Facts and other support functions, ensuring smooth operations.* Maintain strong communication channels through email, phone, and Teams, keeping both internal and external stakeholders informed.* Collaborate with internal teams and customers to launch new products and introduce innovative ways of working.* Provide data-driven commercial insights to enable effective decision-making on key accounts.* Analyze and review promotional performance, contributing to commercial strategies for key accounts.* Offer sales support, ensuring alignment between internal and external team members to achieve sales targets.* Conduct market research to understand and leverage trends in the Canadian market, supporting sales and marketing initiatives.* Build and maintain strong relationships with the wider Grenade team to foster collaboration and teamwork.**What you will bring*** Able to manage multiple tasks effectively while maintaining attention to detail.* Takes the initiative to solve problems and find new ways to improve processes.* Works well with others, fostering a collaborative and supportive work environment.* Has excellent written and verbal communication skills to engage with internal teams and external customers.* Works independently and takes ownership of their role.* Always maintains a high standard of professionalism in dealings with colleagues and customers.* Willingness to travel within Canada as needed to support the business.* Strong organisational skills with experience in tracking, reporting, and administrative tasks.* Excellent communication skills, both written and verbal, with a proven ability to manage multiple stakeholders.* Experience with demand planning, sales reporting, and forecasting is highly advantageous.* Proficiency in Microsoft Office (Excel, Word, Teams) and experience working with ERP systems or customer portals.* Ability to analyse data and provide meaningful insights for commercial decision-making.* Experience in account management and customer relations is desirable.## **Relocation Support Available?**## **Business Unit Summary**### We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!### ### *Our people make all the difference in our succes*Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.## **Excited to grow your career?**We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!## **IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER**## **Job Type**Temporary (Fixed Term)Account ManagementSales