Operations & Logistics Coordinator

The Retail Partnership Ltd; Greater London; On-site; GBP 45,000 - 55,000; Part time

Benefits offered by this job

Competitive salary

Excellent company benefits

Job summary

The Retail Partnership Ltd is seeking an organised Operations & Logistics Coordinator in London for a part-time 20-hour week, five days. You will oversee inbound/outbound deliveries, stock levels, and invoicing, ensuring orders move smoothly to customers with excellent service.

You will work across warehousing, purchasing support and coordination with suppliers and couriers, in a fast-growing dog accessories business supplying to UK high street and supermarkets.

Qualifications

• Experience in retail margins, operations and admin.
• Knowledge of import/export procedures and customs documentation is desirable.
• Strong organisational skills with attention to detail.
• Experience with inventory or stock management systems.
• Confident using AI, Excel pivot tables and Xero Finance.
• Ability to prioritise multiple tasks and meet deadlines.
• Comfortable working in a fast-paced, growing business.
• Strong team player, self-driven and task oriented.

Responsibilities

• Management of margin spreadsheets, collating info and presenting findings.
• Coordinate all inbound and outbound deliveries.
• Manage shipping documentation, customs paperwork and import duty processes.
• Liaise with customers, freight forwarders, couriers and customs agents.
• Monitor stock levels and maintain accurate inventory records and reorder recommendations.
• Process customer and factory orders accurately and efficiently.
• Prepare and issue customer invoices and track orders from dispatch to delivery.
• Identify opportunities to improve operational efficiency and customer experience.
• Assist with purchasing, supplier order management and warehouse coordination.
• Monitor courier performance and negotiate service improvements.
• Support finance with invoice reconciliation and payment queries.
• Help maintain operational procedures and documentation.

Skills

Retail margins

Operations

Supply chain

Admin

Inventory management

Import/export procedures

AI familiarity

Microsoft Excel (pivot tables)

Tools

Excel pivot tables

Xero Finance

Job description

We are looking for an organised, proactive and detail-oriented Operations & Logistics Coordinator to join a fast pace, growing dog accessories business that supply product to the UK high street and supermarkets. This is a part-time role of 20 hours per week, worked over five days, with the successful candidate ideally based in their Central London office each day. This role is responsible for ensuring products move efficiently from supplier to customers while maintaining excellent customer service and accurate operational processes.
The successful candidate will oversee logistics, inventory management, customer invoicing and order fulfilment, ensuring every customer receives their order on time and in perfect condition.

Key Responsibilities

• Management of margin spreadsheets, collating info & presenting findings
• Coordinate all inbound and outbound deliveries.
• Manage shipping documentation, customs paperwork and import duty processes.
• Liaise with customers, freight forwarders, couriers and customs agents to ensure smooth import and delivery of goods.
• Monitor stock levels and maintain accurate inventory records, proposing re-ordering, checking for stock losses & proactively working out the problem & presenting solutions
• Process customer / factory orders accurately and efficiently.
• Prepare and issue customer invoices.
• Track orders from dispatch through to successful delivery.
• Ensure customers receive their products on time and resolve any delivery issues promptly.
• Identify opportunities to improve operational efficiency and customer experience.
• Assist with purchasing and supplier order management.
• Coordinate warehouse and storage requirements.
• Monitor courier performance and negotiate service improvements where appropriate.
• Assist with demand planning and replenishment.
• Support finance with invoice reconciliation and payment queries.
• Help maintain operational procedures and documentation.
• Provide administrative support to the wider business as required.

Person Specification

• Experience in retail margins, operations, supply chain and admin
• Knowledge of import/export procedures and customs documentation is desirable.
• Strong organisational skills with excellent attention to detail.
• Experience with inventory or stock management systems.
• Confident using AI, Microsoft Excel pivot tables and Xero Finance package.
• Ability to prioritise multiple tasks and meet deadlines.
• Highly organised and reliable.
• Positive, adaptable and willing to take ownership.
• Comfortable working in a fast-paced, growing business.
• Strong team player with the ability to work independently.
• Seeking someone who is accountable, competent, self-driven and task driven.

Up to £0.00 per annum + Competitive Salary

£45000 - £55000 per annum + excellent company benefits

Up to £0.00 per annum + Competitive Salary Plus Benefits