Operations Assistant

Vero HR; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary up to 30,000

Training and development

Career progression

Exposure to multiple departments

Collaborative team environment

Growing organisation

Job summary

Universal Partners is seeking an organised Operations Assistant to join our team and help the day-to-day running of the business. This role blends office administration, operational support and client-facing duties in a fast-paced environment.

You will work closely with Sales, Dealing, Finance and Compliance, gaining exposure across the organisation while supporting operational processes, reporting and office management. Training and progression are on offer.

Qualifications

• Experience in operations, administration or business support.
• Excellent communication and confidence speaking with clients over the phone.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Good knowledge of Microsoft Office, particularly Excel.
• Ability to manage confidential information with discretion.
• Comfortable working across multiple priorities in a varied role.
• A proactive, flexible and hands-on approach to work.
• A positive, team-focused attitude.

Responsibilities

• Support client verification activities and maintain accurate records.
• Produce reports and management information for internal stakeholders.
• Provide operational and administrative support to the Sales and Dealing teams.
• Liaise with clients and colleagues to ensure the smooth completion of day-to-day activities.
• Welcome visitors and provide a professional front-of-house experience.
• Manage incoming calls, correspondence, deliveries and meeting room bookings.
• Order office and kitchen supplies while helping maintain a professional workplace environment.
• Support company events, employee activities, Health & Safety administration and other business projects.
• Provide ad hoc support across departments and contribute to process improvements.

Skills

Communication skills

Organisational skills

Time management

Attention to detail

Microsoft Excel

Discretion with confidential info

Multitasking

Front-of-house / client-facing

Proactive attitude

Tools

Microsoft Office

Job description

About the opportunity:

Universal Partners is one of the UK's fastest-growing financial services businesses, specialising in foreign exchange, international payments and business finance solutions. Since launching, we've experienced exceptional growth and continue to expand our teams across the business.

We're looking for an organised and proactive Operations Assistant to join our team and play a key role in supporting the smooth day-to-day running of the business.

This is a varied position that combines office administration, operational support and client-facing responsibilities, making it ideal for someone who enjoys working in a fast-paced environment where no two days are the same. You'll act as a vital link between teams across the business, supporting operational processes, client activity, reporting requirements and office management functions.

Working closely with Sales, Dealing, Finance, Compliance and other internal departments, you'll have the opportunity to gain valuable exposure across our growing organisation while making a genuine impact on the success of the business.

In particular, you will:

• Support client verification activities and maintain accurate records.
• Produce reports and management information for internal stakeholders.
• Provide operational and administrative support to the Sales and Dealing teams.
• Liaise with clients and colleagues to ensure the smooth completion of day-to-day activities.
• Welcome visitors and provide a professional front-of-house experience.
• Manage incoming calls, correspondence, deliveries and meeting room bookings.
• Order office and kitchen supplies while helping maintain a professional workplace environment.
• Support company events, employee activities, Health & Safety administration and other business projects.
• Provide ad hoc support across departments and contribute to process improvements.

Who we are looking for:

• Previous experience within an operations, administration, office support or business support role
• Excellent communication skills and confidence speaking with clients and colleagues over the phone
• Strong organisational and time-management skills
• Excellent attention to detail and accuracy
• Good knowledge of Microsoft Office, particularly Excel
• Ability to manage confidential information with discretion
• Comfortable working across multiple priorities in a varied role
• A proactive, flexible and hands-on approach to work
• A positive, team-focused attitude
• Willingness to learn, develop and take on new responsibilities

Why you'll love working here:

• Competitive salary of up to 30,000
• Full training and ongoing development
• Genuine opportunities for career progression
• Exposure to a variety of departments and business functions
• Friendly, supportive and collaborative team environment
• Involvement in a growing and ambitious organisation
• Varied responsibilities with no two days the same
• Opportunity to make a real impact on business operations