Operations Leader: Service Excellence & Growth

Savills Company; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Savills seeks an Operations Manager to lead the FM+ Operations Team, delivering consistent service excellence and client-aligned performance. The role involves data-driven oversight, audits, and continuous improvement across multiple clients and service lines.

You will drive health and safety actions, manage projects, and collaborate with stakeholders to ensure high standards of service delivery and governance within FM+.

Qualifications

• Strong leadership experience with coaching and developing teams.
• Proven ability to drive performance using data and insights.
• Experience managing multiple priorities and stakeholder needs.

Responsibilities

• Lead, manage, and develop the Operations Team.
• Conduct audits of systems, processes and data for FM+ compliance.
• Produce and present operational performance reports to senior stakeholders.
• Oversee high-risk Health & Safety actions; ensure progress and mitigation.
• Review medium/low/rec-level Health & Safety actions monthly; maintain visibility.
• Drive continuous improvement initiatives across FM+ to enhance efficiency.
• Lead operational projects aligned with business objectives and governance.
• Manage consultancy projects across service lines with timely delivery.
• Build and sustain relationships with internal and external stakeholders.
• Provide operational support to the wider FM+ team and cross-functional initiatives.
• Coordinate senior FM+ leadership actions, reporting, and governance.
• Map, review, and document operational processes for consistency and scalability.
• Develop training materials and resources for new systems and procedures.
• Lead implementation of new procedures and change management activities.
• Champion a culture of operational excellence and customer focus.

Skills

Organisational skills

Communication skills

Multi-priority management

Team leadership

Analytical thinking

FM industry knowledge

Innovation

Change management

Attention to detail

MS Office / ERP systems

Self-motivation

Collaboration

Tools

Microsoft Office

Job description

Savills seeks an Operations Manager to lead the FM+ Operations Team, delivering consistent service excellence and client-aligned performance. The role involves data-driven oversight, audits, and continuous improvement across multiple clients and service lines.

You will drive health and safety actions, manage projects, and collaborate with stakeholders to ensure high standards of service delivery and governance within FM+.