Operations Leader, IT Support & Process Improvement

JH Recruitment & Consultancy; Leeds; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Salary up to £50k (dependent on exp)

25 days annual leave

Great culture and development scope

Job summary

JH Recruitment & Consultancy is seeking an Operations Manager in Leeds to lead a team of six IT support professionals. You will bring structure, direction and a customer focus to deliver a reliable, responsive service across the group.

Utilise performance metrics, customer feedback and service trends to identify improvements, remove obstacles and drive sustained results. Demonstrate ownership during disruptions and foster strong relationships with suppliers and business leaders.

Qualifications

• Experience leading operations and improving services in a regulated environment.
• Proven ability to coach and develop team members and handle performance issues.
• Strong focus on process simplification, handovers and automation opportunities.
• Comfort using data and service trends to identify improvements and measure impact.

Responsibilities

• Lead and develop your people, coaching one-to-ones and addressing performance issues.
• Make operations run more efficiently by simplifying processes and strengthening handovers.
• Turn insight into action using performance data and customer feedback to drive improvements.
• Take ownership during service disruptions with calm coordination and clear communication.
• Build productive relationships with business leaders and suppliers to meet commitments.
• Maintain high standards by documenting, following, and continually improving processes.

Skills

Team leadership

Process improvement

Performance management

Stakeholder management

People development

Data-driven decision making

Job description

JH Recruitment & Consultancy is seeking an Operations Manager in Leeds to lead a team of six IT support professionals. You will bring structure, direction and a customer focus to deliver a reliable, responsive service across the group.

Utilise performance metrics, customer feedback and service trends to identify improvements, remove obstacles and drive sustained results. Demonstrate ownership during disruptions and foster strong relationships with suppliers and business leaders.