Operations Lead: IT Support & Process Improvement

JoH; Leeds; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Annual leave

Pension scheme

Private health insurance

In-house training

Career development

Charity events

Job summary

JoH in Leeds is seeking an Operations Manager to lead a team of IT support professionals and drive service improvements across the group. You will set clear expectations, coach staff, and work with suppliers while embracing a willingness to learn IT concepts.

The role offers hybrid working and a competitive £50k package depending on experience. You will build strong relationships, track service trends, and implement changes that increase reliability, resilience and customer satisfaction.

Qualifications

• Experience leading operations teams and improving service delivery.
• Ability to set clear expectations and measure performance.
• Comfort using data to drive decisions and improvements.
• Strong communication with colleagues, leaders and suppliers.

Responsibilities

• Lead and develop your team, coaching and conducting effective 1:1s.
• Simplify processes, improve handovers and reduce recurring problems.
• Turn insights and trends into actionable improvements.
• Take ownership during disruptions with clear communication.
• Build productive relationships with business stakeholders and suppliers.
• Maintain high standards with documented, continuous improvements.

Skills

Team leadership

Performance management

Process improvement

Data analysis

Stakeholder management

Job description

JoH in Leeds is seeking an Operations Manager to lead a team of IT support professionals and drive service improvements across the group. You will set clear expectations, coach staff, and work with suppliers while embracing a willingness to learn IT concepts.

The role offers hybrid working and a competitive £50k package depending on experience. You will build strong relationships, track service trends, and implement changes that increase reliability, resilience and customer satisfaction.