Operations Manager

JH Recruitment & Consultancy; Leeds; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Salary up to £50k (dependent on exp)

25 days annual leave

Great culture and development scope

Job summary

JH Recruitment & Consultancy is seeking an Operations Manager in Leeds to lead a team of six IT support professionals. You will bring structure, direction and a customer focus to deliver a reliable, responsive service across the group.

Utilise performance metrics, customer feedback and service trends to identify improvements, remove obstacles and drive sustained results. Demonstrate ownership during disruptions and foster strong relationships with suppliers and business leaders.

Qualifications

• Experience leading operations and improving services in a regulated environment.
• Proven ability to coach and develop team members and handle performance issues.
• Strong focus on process simplification, handovers and automation opportunities.
• Comfort using data and service trends to identify improvements and measure impact.

Responsibilities

• Lead and develop your people, coaching one-to-ones and addressing performance issues.
• Make operations run more efficiently by simplifying processes and strengthening handovers.
• Turn insight into action using performance data and customer feedback to drive improvements.
• Take ownership during service disruptions with calm coordination and clear communication.
• Build productive relationships with business leaders and suppliers to meet commitments.
• Maintain high standards by documenting, following, and continually improving processes.

Skills

Team leadership

Process improvement

Performance management

Stakeholder management

People development

Data-driven decision making

Job description

Great service takes strong leadership, clear processes and the determination to keep making things better. If you’re an Operations Manager who knows how to develop people, improve performance and see problems through to resolution, this could be your next move.

Our priority is finding an experienced operational leader with the curiosity to learn, the confidence to take ownership and the tenacity to turn improvement plans into lasting results.

The opportunity

You will be managing a team of 6 IT support professionals, bringing structure, direction and a customer focus, you’ll help those teams deliver a reliable, responsive service across the group.

Your expertise will be in getting the best from people and processes: setting clear expectations, understanding what the data tells you, removing obstacles and following through. You’ll work closely with technical specialists, business leaders and suppliers to make that happen, IT knowledge is not essential but the willingness to learn is.

Where you’ll make a difference

• Lead and develop your people. Coach team members, hold meaningful one-to-ones, tackle performance issues and build a culture of accountability and support.
• Make operations run better. Simplify processes, strengthen handovers, reduce recurring problems and identify opportunities to automate repetitive work.
• Turn insight into action. Use performance measures, customer feedback and service trends to identify what needs attention and track whether changes are working.
• Take ownership when it matters. Bring calm, coordination and clear communication when services are disrupted, keeping people focused until the issue is resolved.
• Build productive relationships. Understand what the business needs, manage expectations and hold suppliers to their commitments.
• Keep standards high. Ensure processes are documented, followed and continually improved, supporting a secure, resilient service in a regulated environment.

What you’ll bring

We’re particularly interested in your experience of leading operations, improving services and managing people, ideally within a regulated professional services environment.

You’ll bring:

• A track record of leading teams and helping people perform at their best.
• Examples of process improvements that delivered measurable results.
• Confidence managing targets, service standards and competing priorities.
• Tenacity: you ask questions, get to the root of problems and stay with them until the solution sticks.
• Sound judgement and a calm, practical approach under pressure.
• Clear communication and the ability to build trust with colleagues, leaders and suppliers.
• A customer focus and the willingness to challenge ways of working that could be better.

Success will mean stronger teams, smoother processes, fewer recurring issues and colleagues who feel well supported. You’ll be able to see the difference your leadership makes through improved service performance, customer satisfaction and operational resilience.

What’s in it for you:

• Salary up to £50k depending on experience
• 25 days annual leave plus bank holidays
• Great culture and scope to develop