Operations Leader & Data Protection Officer

Step Into Learning; Yeolmbridge; On-site; GBP 41,000 - 56,000; Full time

Job summary

Step into Learning is seeking a proactive Business Support Lead to drive a busy admin function and coordinate priorities. You will lead the team, manage finance and learner administration, and ensure high service standards across examinations and safeguarding support.

You will also serve as Data Protection Officer, advising on compliance, DPIAs and data handling. This role includes practical cover while maintaining clear accountability within the team.

Qualifications

• Maths and English at Level 2 (GCSE C/4 or equivalent).
• Level 3 Business Administration qualification or equivalent senior admin experience.
• Hands-on leader with oversight and accountability in a busy team.
• Highly organised, calm and resilient managing priorities.
• Strong integrity and discretion with confidential data handling.

Responsibilities

• Provide hands-on leadership of the Business Support function and allocate work.
• Oversee finance administration, quality and awarding-organisation admin, examinations and learner admin.
• Act as Data Protection Officer, advising on compliance and DPIAs.
• Provide practical cover while ensuring responsibilities are allocated.
• Support safeguarding and information management across the organisation.

Skills

Leadership

Customer service

Organisational skills

Work under pressure

Communication

Problem solving

Team supervision

IT literacy

Education

GCSE Maths & English Level 2

Level 3 Business Administration qualification

Tools

Microsoft Office

Shared information-management systems

Job description

Step into Learning is seeking a proactive Business Support Lead to drive a busy admin function and coordinate priorities. You will lead the team, manage finance and learner administration, and ensure high service standards across examinations and safeguarding support.

You will also serve as Data Protection Officer, advising on compliance, DPIAs and data handling. This role includes practical cover while maintaining clear accountability within the team.