Operations Lead — Guest Experience & Team Growth

Le Strange Arms; Hunstanton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Team incentives

Bonus schemes

Employee Assistance Programme (EAP)

Team parties & social events

Refer a friend bonus

Wine discounts

Family & friends discounts

Staff discounts - up to 50%

Overnight stays from £75

High street discounts

Free meal on duty

Tips + Wagestream access

Flexible hours

Accredited training & development

Job summary

Chestnut, an East Anglia-based group of pubs with rooms, is seeking an Assistant Manager to lead the front- and back-of-house teams and drive exceptional guest experiences across a busy venue. You will work closely with management to deliver financial targets while maintaining a warm, welcoming atmosphere.

Ideal candidates are passionate about locally sourced ingredients, team development, and flexible hours that support work-life balance.

Qualifications

• Proven leadership of FOH and BOH teams.
• Hospitality management experience preferred.
• Strong guest service focus and hospitality mindset.
• Experience in wage/stock control and cash handling.

Responsibilities

• Lead and inspire the FOH and BOH teams to high service standards.
• Collaborate with management to ensure a seamless guest experience.
• Guide guests through all aspects of restaurant/hotel experiences.
• Recruit, train, and develop team members for performance and culture.
• Manage wet stocks and inventory within the property.
• Drive financial performance by meeting/exceeding targets.
• Maintain a positive work environment and motivate staff.
• Oversee cash handling and financial processes.

Skills

Leadership

Team management

Customer experience

Staff training

Cash handling

Financial performance

Operations coordination

Job description

Chestnut, an East Anglia-based group of pubs with rooms, is seeking an Assistant Manager to lead the front- and back-of-house teams and drive exceptional guest experiences across a busy venue. You will work closely with management to deliver financial targets while maintaining a warm, welcoming atmosphere.

Ideal candidates are passionate about locally sourced ingredients, team development, and flexible hours that support work-life balance.