General Manager

Le Strange Arms; Essex; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Team incentives

Bonus schemes

Employee Assistance Programme (EAP)

Team social events

Work anniversary rewards

Refer a friend bonus

Wine discounts

Family & Friends discounts

Team discount on food

Overnight stays £75+

High street discounts

Free meal on duty

Tips + Wagestream access

Flexible hours

Accredited training

Job summary

Chestnut is seeking a General Manager to lead both front-of-house and back-of-house teams, delivering exceptional service while achieving financial goals. You will collaborate with the Head Chef and Assistant Manager to ensure smooth operations and guest satisfaction, recruit and develop staff, and drive a positive, high-performance culture.

Ideal candidates bring proven hospitality leadership, strong financial stewardship, and a passion for guest experiences, with a track record of managing

Qualifications

• Proven track record in hospitality management with guest-focused approach.
• Experience leading front-of-house and back-of-house teams.
• Strong financial acumen and ability to drive profitability.
• Ability to recruit, train and develop a high-performing team.

Responsibilities

• Lead FOH and BOH teams to maintain high standards of service.
• Collaborate with Head Chef and Assistant Manager for seamless operations.
• Oversee guest experience across restaurant and hotel aspects.
• Recruit, train and develop staff; manage performance.
• Monitor cash and stock and ensure financial performance.

Skills

Hospitality management

Team leadership

Financial management

FOH/BOH operations

Education

Bachelor's in Hospitality Management

Tools

POS systems

Job description

As the General Manager of The The Black Lion, you will lead and inspire both the front-of-house and back-of-house teams to deliver exceptional service, while ensuring smooth operations and meeting financial goals. If you’re passionate about guest experiences and have a proven track record in hospitality management, this is the perfect opportunity for you!

Key Responsibilities:

• Lead and motivate the FOH and BOH teams to deliver outstanding service and maintain high standards.
• Collaborate with the Head Chef and Assistant Manager to ensure seamless operations and exceptional guest satisfaction.
• Oversee the guest experience, ensuring all aspects of the restaurant/hotel are enjoyable.
• Recruit, train, and develop a high-performing team.
• Manage wet stock and cash, ensuring financial performance exceeds expectations.
• Cultivate a positive, motivated work environment for all staff members.
• Regularly report to the Operations Manager on progress and performance.

Why Join Us?

At Chestnut, we believe in rewarding our team, supporting personal growth, and creating a work environment that feels like home.

Incentives & Perks

• Team & Individual Incentives – Enjoy rewards for your hard work, including staff days out and even trips abroad.
• Bonus Schemes – Performance-based rewards to recognise your contribution.
• Employee Assistance Programme (EAP) – Free, confidential support for wellbeing, finances, and more.
• Team Parties & Social Events – Regular events to connect, relax, and celebrate together.
• Work Anniversary Rewards – Your commitment is celebrated every year.
• Refer a Friend Scheme – Recommend a friend and earn a cash bonus when they join us.
• Peter Graham Wine Discounts – Enjoy exclusive pricing on carefully selected wines.
• Family & Friends Discounts – Share special perks with those you care about.
• Team Discounts – Up to 50% off your food bill at our venues.
• Overnight Stays from £75 – Take a break at any Chestnut property at a reduced rate.
• High Street Discounts – Save on retail, dining, and travel with exclusive deals.
• Free Meal on Duty – Enjoy a freshly prepared meal every shift.
• Tips + Wagestream Access – Track your earnings in real-time and access pay as you earn.
• Flexible Hours – We help you maintain a healthy work-life balance.
• Learning & Development – Grow your career with access to accredited training courses and continuous development opportunities.

Who Are We Looking For?

We’re looking for enthusiastic, passionate individuals who;

• Love working with high-quality, locally sourced ingredients
• Take pride in delivering a fantastic guest experience
• Are team players who contribute to a warm, welcoming atmosphere
• Want to grow their skills through training and accredited learning

Are ready to be part of a company that’s shaping the future of great hospitality?

Who Are Chestnut?

Chestnut is a growing group of beautiful pubs, inns, and bottle shops located in East Anglia. We pride ourselves on creating an environment where our team members are valued, offering flexibility and opportunities to thrive in their careers.

INDCP