Operations & IT Support Specialist

The Jewish Chronicle Limited; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

The Jewish Chronicle Limited is seeking an Operations Officer to strengthen IT support and keep internal systems running smoothly in a busy charity environment.

You will provide first‑line IT assistance, maintain Salesforce CRM data, and work with external IT suppliers on projects while supporting HR, procurement and governance activities. A proactive team player with clear communication will thrive here.

Qualifications

• Experience or exposure to IT support and CRM systems.
• Good written and verbal communication, clear explanations to non‑technical colleagues.
• Interest in cyber security and data protection practices.
• Willingness to learn and adapt in a multi‑disciplinary charity setting.
• Experience with Microsoft 365 and Salesforce preferred.

Responsibilities

• Provide first‑line IT support to staff and manage devices and accounts.
• Maintain Salesforce CRM data accuracy, security and accessibility.
• Co‑ordinate with external IT suppliers and IT projects.
• Support recruitment, HR administration and onboarding of new staff.
• Assist procurement, office management and governance tasks.
• Support GDPR and data protection compliance and handling of confidential information.
• Collaborate with the Operations Team to deliver efficient support services.

Skills

Microsoft 365

IT support

CRM Salesforce

HR administration

Procurement

Governance processes

GDPR / data protection

Cyber security awareness

LLM AI usage

Tools

Salesforce

Job description

The Jewish Chronicle Limited is seeking an Operations Officer to strengthen IT support and keep internal systems running smoothly in a busy charity environment.

You will provide first‑line IT assistance, maintain Salesforce CRM data, and work with external IT suppliers on projects while supporting HR, procurement and governance activities. A proactive team player with clear communication will thrive here.