Operations Improvement Lead | Lean Six Sigma

Capital One (Europe) plc; United Kingdom; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Capital One UK is seeking a proactive Continuous Improvement Lead to bridge strategy and hands-on delivery in a hybrid role based in our Nottingham office. You will lead cross-departmental projects to enhance customer experience, reduce waste, and improve contact centre performance, acting as the operational link between senior leadership, technology partners and suppliers.

You will translate strategic goals into actionable opportunities, build solid business cases, and drive measurable

Qualifications

• Two+ years of experience using structured methodologies such as LEAN or Six Sigma.
• Strong analytical and numerical abilities to spot trends in data.
• Excellent communication and influencing skills across levels in the organization.
• Experience in a regulated environment and contact centre context preferred.

Responsibilities

• Translate operational strategy into meaningful improvement opportunities.
• Lead cross-departmental projects to improve customer experience and reduce waste.
• Build and refine multi-faceted business cases across departments to transform service delivery.
• Collaborate with technology, suppliers and teams to drive operational improvements.
• Drive change with senior leadership and stakeholders through data-backed recommendations.

Skills

Analytical mindset

Numerical ability

Problem solving

Communication skills

Decision making

Stakeholder influence

LEAN / Six Sigma

Tools

LEAN / Six Sigma

Job description

Capital One UK is seeking a proactive Continuous Improvement Lead to bridge strategy and hands-on delivery in a hybrid role based in our Nottingham office. You will lead cross-departmental projects to enhance customer experience, reduce waste, and improve contact centre performance, acting as the operational link between senior leadership, technology partners and suppliers.

You will translate strategic goals into actionable opportunities, build solid business cases, and drive measurable