Operations Governance & Quality Coordinator

Optimo Care Group; England; Presencial; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive training

Career progression

Supportive team environment

Refer-a-Friend scheme

DBS paid

Descripción de la vacante

Abbeycare, part of the Optimo Care Group, seeks an organised Operations Support Officer to provide governance, quality assurance and admin support across Specialist North services. Regular travel between services and a full UK driving licence are advantageous.

The role reports to Operations Manager/Registered Manager and supports managers, PBS teams and frontline staff to ensure safe, effective service delivery with accurate records and compliant practice.

Formación

• Experience in health or social care admin, governance or quality.
• Understanding of CQC standards and risk management.
• Strong organisational skills and attention to detail.
• Ability to support audits and prepare reports.
• Confident IT skills including Microsoft Office.
• Ability to analyse information and identify discrepancies and trends.
• Strong written and verbal communication.
• Ability to work independently within defined responsibilities and with managers.

Responsabilidades

• Review incidents, collate information, track actions and escalate concerns.
• Support defined audits and spot checks with evidence of findings and actions.
• Maintain risk, compliance and service-improvement trackers; escalate promptly.
• Check care plans, risk assessments and MCA/BIA documentation for accuracy.
• Gather evidence for inspections, quality reviews and internal assurance.

Conocimientos

Health care admin

CQC knowledge

Organisational skills

Audits & reports

MS Office

Data analysis

Communication skills

Independent working

Herramientas

Care systems

Descripción del empleo

Abbeycare, part of the Optimo Care Group, seeks an organised Operations Support Officer to provide governance, quality assurance and admin support across Specialist North services. Regular travel between services and a full UK driving licence are advantageous.

The role reports to Operations Manager/Registered Manager and supports managers, PBS teams and frontline staff to ensure safe, effective service delivery with accurate records and compliant practice.