Operations & Facilities Lead — Real Estate Services

JLL; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

JLL in London is seeking an Assistant Operations Manager to support the Head of Operations and Technical Services Manager in delivering top‑tier landlord operations at 20/22 Ropemaker. You will collaborate with PAM teams to ensure the Property Management Agreement is met and client KPIs are achieved.

You will coordinate daily operations, procurement, and site records, while driving continuous service improvements and stakeholder satisfaction in a fast‑paced environment.

Qualifications

• Experience in property/landlord operations or facilities management.
• Proven ability to manage multiple stakeholders and teams.
• Track record delivering operational improvements and cost control.

Responsibilities

• Support Head of Operations and Technical Services Manager to deliver high-standard landlord operations.
• Coordinate with PMA scope, PAM teams, and client-facing stakeholders to meet KPIs.
• Assist procurement of supplies and services through approved frameworks.
• Maintain site records, manage invoices and purchase orders, and monitor budgets.
• Promote excellent customer service and professional conduct across the site.
• Support WELL/BREEAM accreditation efforts and verify contractor performance.
• Coordinate fire drills, disaster planning, and occupier handbooks as needed.

Skills

Senior stakeholder management

Commercial awareness

Client facing experience

Clear communication

Organised and detail oriented

Growth mindset

Operational delivery

Job description

JLL in London is seeking an Assistant Operations Manager to support the Head of Operations and Technical Services Manager in delivering top‑tier landlord operations at 20/22 Ropemaker. You will collaborate with PAM teams to ensure the Property Management Agreement is met and client KPIs are achieved.

You will coordinate daily operations, procurement, and site records, while driving continuous service improvements and stakeholder satisfaction in a fast‑paced environment.