Assistant Operations Manager

JLL; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

JLL in London is seeking an Assistant Operations Manager to support the Head of Operations and Technical Services Manager in delivering top‑tier landlord operations at 20/22 Ropemaker. You will collaborate with PAM teams to ensure the Property Management Agreement is met and client KPIs are achieved.

You will coordinate daily operations, procurement, and site records, while driving continuous service improvements and stakeholder satisfaction in a fast‑paced environment.

Qualifications

• Experience in property/landlord operations or facilities management.
• Proven ability to manage multiple stakeholders and teams.
• Track record delivering operational improvements and cost control.

Responsibilities

• Support Head of Operations and Technical Services Manager to deliver high-standard landlord operations.
• Coordinate with PMA scope, PAM teams, and client-facing stakeholders to meet KPIs.
• Assist procurement of supplies and services through approved frameworks.
• Maintain site records, manage invoices and purchase orders, and monitor budgets.
• Promote excellent customer service and professional conduct across the site.
• Support WELL/BREEAM accreditation efforts and verify contractor performance.
• Coordinate fire drills, disaster planning, and occupier handbooks as needed.

Skills

Senior stakeholder management

Commercial awareness

Client facing experience

Clear communication

Organised and detail oriented

Growth mindset

Operational delivery

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Operations Manager

What this job involves:

The Assistant Operations Manager will support the Head of Operations and Technical Services Manager in the delivery of all landlord operations at 20/22 Ropemaker to the highest possible standard, whilst collaborating effectively with the General Manager, Technical Services Manager, JLL Property & Asset Management and all other site teams to ensure the scope of the Property Management Agreement (PMA) is met.

Team Structure

The AOM will seek direction from the Head of Operations, taking guidance as appropriate and will work closely in a number of ‘virtual teams’ within PAM including: Client Relationship Directors (CRDs), Contract Directors (CDs), Management Services, Client Financial Services (CFS).

What your day-to-day will look like:

Facilities (property/portfolio) Management - Supporting the Head of Operations and Technical Services Manager to;

• Assisting the management of all daily operational requirements and initiatives including but not limited to Horizontal and Vertical Cleaning, Front of House, Security, Engineering Fabric delivery, vertical transportation systems and Reception services
• Ensure we are delivering client KPIs as identified within the agreed PMA (Property Management Agreement)
• Assist in the procurement of all supplies and services at the property in accordance with the JLLs PAM procurement program. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems
• Establish and maintain proper site records in accordance with best practice rules
• Assist in the financial management of the property, including the preparation of invoices, and purchase orders
• Promote outstanding customer service and professionalism within the department and among stakeholders
• Ensure that on-site management of the properties is undertaken in accordance with JLLs polices, processes and procedures as defined on the PAM Process Hub site (Connect)
• Assist in the setting and controlling of service charge budgets, quarterly variance reporting and reconciliation to agreed accounting practices
• Support and implement building accreditations such WELL and BREEAM in day-to-day operations
• Monitor contractor performance against agreed standards
• Ensure familiarity with the building’s smart systems, ICT, and mechanical/electrical equipment
• Assist the building’s ‘Social Responsible Management’ (H&S and environmental/sustainability) activities
• Assist in the implementation of minor works including ownership of the fabric maintenance contract
• Maintain, test and implement disaster planning procedures to cover all emergencies. To help organise and co-ordinate fire evacuation and bomb drills and other building-wide impacting events
• Assist in the development and maintenance of occupier handbooks
• Regularly help and liaise with occupiers as a point of contact for advice and guidance in connection with the day-to-day physical operation of the building (in support of the Head of Operations)

Skills & Qualifications

• Commercially astute
• Senior stakeholder management skills and an ability to understand business ideas
• Previous experience working for a company within the property industry or from a similar business line, with client facing experience
• Supportive in driving operational business change
• Clear and effective communicator (written & verbal) - capable of effectively conveying information and instructions to stakeholders, peers and team members
• Organized and detail-oriented - skilled at managing multiple tasks and ensuring accuracy and quality in work
• Driven to achieve results
• Someone who embraces a ‘growth mindset’

Location:

On-site –London, GBR

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