Operations Executive (Housekeeping)

PRIME HOSPITALITY SERVICES PTE. LTD.; Lee-on-the-Solent; On-site; GBP 32,000 - 48,000; Full time

Job summary

PRIME HOSPITALITY SERVICES PTE. LTD. is seeking an Operations Executive to oversee commercial cleaning services in client projects across the UK. You will coordinate field teams, manage budgets, ensure safety compliance, and drive continuous quality improvements.

The role emphasizes hands-on leadership, incident management, workforce planning, and collaboration with clients to deliver reliable, high‑quality cleaning operations. Strong organizational and communication skills are essential.

Qualifications

• Prior experience in operations management within commercial cleaning or facility services.
• Strong organizational and analytical skills to drive service improvements.
• Knowledge of safety regulations, including workplace health & environmental compliance (ISO 14001, NEA Clean Mark, etc.).
• Ability to manage budgets and optimize resources efficiently.
• Effective communication and leadership skills to coordinate with clients and teams.
• Adaptability to handle dynamic work environments and operational challenges.

Responsibilities

• Coordinate with supervisors and clients to ensure high standards of cleaning service delivery.
• Compile, analyze, develop, and review operational plans to enhance work procedures and service quality.
• Implement and monitor safety measures to ensure compliance during cleaning operations.
• Conduct regular audits and reviews of cleaning job reports for submission to management.
• Assist in budget planning for cleaning operations, optimizing cost efficiency.
• Manage inventory by conducting stocktakes and allocating cleaning equipment, technologies, and supplies to project sites.
• Identify and recommend suitable tools and technologies to improve cleaning processes.
• Develop and enforce maintenance schedules for tools, equipment, and assets.
• Plan and facilitate work schedules, manpower deployment, and staff capability development.
• Oversee recruitment, onboarding, and training of cleaning personnel for new projects.
• Provide operational coverage when required, including hands-on cleaning tasks.
• Ensure adherence to workplace safety and compliance standards.
• Lead and guide teams in responding to major incidents/emergencies on-site.
• Investigate and resolve operational issues, escalating concerns to management when necessary.
• Maintain incident reporting protocols and ensure timely documentation of events.

Skills

Operations management

Organizational skills

Analytical skills

Strong communication

Leadership

Adaptability

Job description

Job Title: Operations Executive (Cleaning Services – Commercial)

Key Responsibilities:

1. Service Delivery & Quality Assurance

• Coordinate with supervisors and clients to ensure high standards of cleaning service delivery.
• Compile, analyze, develop, and review operational plans to enhance work procedures and service quality.
• Implement and monitor safety measures to ensure compliance during cleaning operations.
• Conduct regular audits and reviews of cleaning job reports for submission to management.

2. Financial & Resource Management

• Assist in budget planning for cleaning operations, optimizing cost efficiency.
• Manage inventory by conducting stocktakes and allocating cleaning equipment, technologies, and supplies to project sites.
• Identify and recommend suitable tools and technologies to improve cleaning processes.
• Develop and enforce maintenance schedules for tools, equipment, and assets.

3. Workforce Management

• Plan and facilitate work schedules, manpower deployment, and staff capability development.
• Oversee recruitment, onboarding, and training of cleaning personnel for new projects.
• Provide operational coverage when required, including hands‑on cleaning tasks.
• Ensure adherence to workplace safety and compliance standards.

4. Incident & Crisis Management

• Lead and guide teams in responding to major incidents/emergencies on‑site.
• Investigate and resolve operational issues, escalating concerns to management when necessary.
• Maintain incident reporting protocols and ensure timely documentation of events.

Requirements:

• Prior experience in operations management within commercial cleaning or facility services.
• Strong organizational and analytical skills to drive service improvements.
• Knowledge of safety regulations, including workplace health & environmental compliance (ISO 14001, NEA Clean Mark, etc.).
• Ability to manage budgets and optimize resources efficiently.
• Effective communication and leadership skills to coordinate with clients and teams.
• Adaptability to handle dynamic work environments and operational challenges.