Operations Executive

Crystal Clear Recruitment Ltd; Watford; On-site; GBP 32,000 - 45,000; Full time

Job summary

Crystal Clear Recruitment Ltd is seeking an Operations Executive to support the Healthcare Operations Team in Watford. You will own processes from stock purchase through to delivery, ensuring accurate documentation and timely fulfillment across all modalities.

You will coordinate procurement, logistics, and supply chain activities, maintain ERP data, and provide regular status updates to colleagues and managers, driving continuous improvement.

Qualifications

• Minimum two years' experience in logistics or operational support administration.
• Experience preparing sales and transport documentation and recording asset movements across systems.
• Experience maintaining ERP systems and extracting data for business reports.

Responsibilities

• Provide operational administration support across procurement, logistics and supply chain activities.
• Maintain accurate fulfillment documentation and related reports.
• Coordinate project deliveries and communicate plans across teams.
• Manage relationships with Account Managers and support regional operations.
• Monitor stock availability and liaise with suppliers on supply, performance and RMAs.
• Coordinate inbound logistics administration with regular status updates.
• Coordinate outbound logistics and status updates for deliveries and couriers.
• Support continuous operational improvement through cross-functional collaboration.

Skills

Team collaboration

Strong communication

Organizational skills

Attention to detail

Tools

ERP systems

Data reporting tools

Job description

Role Purpose

The Operations Executive plays a critical role within the Healthcare Operations Team, supporting the efficient and timely fulfillment of all customer orders through ownership of all operational processes from the initial purchase of stock all the way through to the final delivery to the customer site.

The role is responsible for operational administration, logistics, procurement, supply chain management and fulfillment management for all goods sold ensuring clear communication, accurate documentation and timely exception management.

Key Responsibilities

• Provide operational administration support in all procurement, logistics and supply chain management activities to ensure the most efficient and effective operational delivery across all modalities.
• Maintain accurate operational documentation and reports related to all relevant aspects of fulfillment activities.
• Co-ordinate the delivery of projects and customer-facing fulfilment activity including clear and timely communication of plans across all the relevant teams.
• Manage relationships with Account Managers to support all operational activities within their business area or region including relevant monthly reporting.
• Monitor stock availability and work with suppliers to manage appropriate stock supply, supplier performance and RMA processes.
• Co-ordinate all inbound logistics administration and provide regular status updates for all movements including supplier deliveries and returns from field-based staff.
• Manage outbound logistics administration and provide regular status updates for all deliveries by our drivers, as well as external courier and third-party logistics partners.
• Support a culture of continuous operational improvement including close cross-functional collaboration with other teams.

Experience - Essential

• Minimum two years' experience in logistics or operational support administration.
• Experience preparing sales and transport related documentation and working with multiple systems to record sales and movement of assets.
• Experience maintaining ERP systems and interrogation of data from them to develop and produce relevant business reports.

Key Competencies

• Ability and desire to learn new skills.
• Proactive and keen to improve and continually develop processes and ways of working.
• Able to work collaboratively in a team and cross-department.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Detail-oriented, with a focus on data accuracy and quality.
• Good written and verbal communication skills.