Operations Executive

Playtech; United Kingdom; On-site; GBP 35,000 - 52,000; Full time

Job summary

Playtech is seeking a proactive CRM Operations professional to support account management and operational delivery. You will assist with game launches, platform configurations, and product integration while maintaining accurate game and marketplace data.

You will also create promotional campaigns, manage bonus setups, and analyse performance to drive data‑driven decisions. Strong experience in CRM operations within gambling, excellent English communication, and familiarity with workflow tools

Qualifications

• Experience in CRM operations (player engagement, bonus management, campaign execution) or operational support in gambling.
• Curious, adaptable, and quick learner of new systems/processes.
• Owns work, takes initiative, drives tasks to completion.
• Strong organizational skills and attention to detail.
• Fluent English and team‑oriented.
• Knowledge of IMS or online gaming back offices, especially promo configurations.
• Experience using Monday.com or similar workflow tools.
• Proficiency in an additional language besides English.

Responsibilities

• Support Account Managers with operational activities and client requests.
• Assist with game launches, platform configurations, and product integration.
• Maintain and update game, product, and Marketplace configurations across platforms.
• Create and manage promotional campaigns, bonus setups, and CRM activities.
• Monitor and analyse campaign performance to identify opportunities and optimise initiatives.
• Collaborate with CRM, Marketplace, and Integration teams on new initiatives.
• Track workflows and ensure key tasks are delivered on time.
• Identify opportunities to simplify processes and reduce manual administration.

Skills

CRM operations

Campaign management

English communication

Workflow tools

Tools

Monday.com

IMS knowledge

Job description

Job Description

Your influential mission. You will...

• Support Account Managers in delivering operational activities, ensuring client requests and business priorities are executed effectively.
• Assist with game launches, platform configurations, and product integration processes.
• Maintain and update game, product, and Marketplace configurations to ensure accuracy across platforms.
• Create and manage promotional campaigns, bonus setups, and CRM activities within internal systems.
• Monitor and analyse campaign and promotional performance, using key metrics and insights to identify opportunities, optimise future initiatives, and support data-driven decision‑making.
• Partner with cross‑functional teams including CRM, Marketplace, and Integration to support new initiatives and ongoing projects.
• Monitor workflows, track key activities, and help ensure operational tasks are delivered on time.
• Identify opportunities to simplify processes, improve efficiency, and reduce manual administration.

Qualifications

Components for success. You...

• Have previous experience in CRM operations (player engagement activities, bonus management, campaign execution) or operational support functions within the gambling industry.
• Are naturally curious, adaptable, and enjoy learning new systems and processes.
• Take ownership of your work, show initiative, and proactively drive tasks to completion.
• Have strong organisational skills and attention to detail.
• Communicate confidently in English and work well as part of a team.
• Knowledge of IMS and/or other online gaming platform back offices, particularly in relation to promotional tool configurations.
• Experience using Monday.com or similar workflow management tools.
• Proficiency in an additional language besides English.

Equal Opportunities Employer

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.