Operations Executive

Retail Active; Winnersh; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Medicash

Pension scheme

Life insurance

Cycle to work

Job summary

Retail Active in Winnersh, Berkshire, seeks an Operations Executive to manage systems and projects within our Shop Metrics platform. You will work with Account Managers to ensure projects are built accurately, on time, and aligned with client specifications.

This full-time role combines technical project work with operational support, requiring good IT skills (Microsoft 365, Excel), attention to detail, and the ability to juggle multiple priorities.

Qualifications

• Experience with business systems, databases or workflow platforms.
• Strong IT skills with Microsoft 365, especially Excel.
• Attention to detail and a methodical approach.
• Ability to manage multiple priorities.
• Proactive mindset to ask questions and challenge requirements.

Responsibilities

• Build, configure and maintain projects in Shop Metrics per client specs.
• Be the first contact for Account Managers and Operations.
• Coordinate and book mystery shoppers across projects.
• Manage workflows, briefs and field communications.
• Troubleshoot system issues and escalate as needed.
• Produce reports and provide progress updates to stakeholders.
• Collaborate with Account Managers to ensure correct project builds.
• Support multiple concurrent projects with attention to detail.

Skills

Shop Metrics

Monday.com

Excel

Data handling

Attention to detail

Organisational skills

Communication skills

Problem solving

Tools

Shop Metrics

Monday.com

Microsoft 365

Job description

What's the role about?

Operations Executive - Systems & Projects

Do you enjoy working with systems, solving problems, and making processes run smoothly?

Join us!

Full Time | PermanentSalary: £25,000 - £29,000 per annum + annual company bonus

Working: Monday to Friday, 35 hours per week (Office Based)Location: Winnersh Triangle, Berkshire - RG41 5TP

We're looking for an Operations Executive to join our Retail Active Operations Team. This is an exciting opportunity for someone who combines strong administration skills with excellent IT and systems capability.

You'll play a key role in supporting the successful delivery of our mystery shopping and customer experience programmes by building projects within our Shop Metrics platform, coordinating field activity and working closely with Account Managers to ensure every project is delivered accurately and on time.

This is a varied role where no two days are the same. Around half of your time will be focused on systems and technical project builds, with the remainder supporting operational delivery and coordinating our mystery shoppers.

What you'll be doing

• Build, configure and maintain projects within our Shop Metrics platform following detailed client specifications
• Act as the first point of contact for Account Managers and the Operations team, providing day-to-day support
• Coordinate and book mystery shoppers across multiple client projects
• Manage operational workflows, project briefs and field communications
• Troubleshoot system and project issues, identifying solutions and escalating where appropriate
• Produce project reports and provide regular progress updates to stakeholders
• Work collaboratively with Account Managers to understand project requirements, asking the right questions to ensure projects are built correctly from the outset
• Support the smooth delivery of multiple concurrent projects whilst maintaining exceptional attention to detail

What we're looking for

We're looking for someone who enjoys working with technology and thrives in a fast paced environment.

You'll ideally have:

• Experience working with business systems, databases or workflow platforms (experience of Shop Metrics,Monday.com or similar platforms would be advantageous)
• Strong IT skills including Microsoft 365, particularly Excel
• Confidence working with data, importing information and maintaining accuracy
• Excellent attention to detail and a methodical approach
• Strong organisational skills with the ability to manage multiple priorities
• A proactive mindset and confidence to ask questions and challenge requirements where necessary
• Good problem-solving skills and the ability to troubleshoot system issues
• Excellent communication skills with the ability to explain technical information to non-technical colleagues
• A positive, team-focused attitude and willingness to learn new systems

Why join us?

• Training and ongoing support to enable you to fulfil your role to the best of your potential
• Great career opportunities
• A fun working environment where performance & success are really rewarded
• Annual leave: 24 days (increasing annually up to 29 days) + bank holidays
• Benefits include: Medicash, enhanced company pension, enhanced sick pay, life insurance, enhanced paternity leave, enhanced maternity leave, adoption leave, cycle to work scheme, referral programme + Perkbox and Taste Card

If you're naturally organised, enjoy working with systems and technology, and want a role where you can make a real impact on operational success, we'd love to hear from you.

More about us...

Retail Active are a dynamic, fast paced organisation growing quickly in a highly competitive market. Our clients include world famous brands, international retail organisations and international automotive manufacturers.

Our brand auditing programmes are dedicated to help increase customer satisfaction, boost sales performance and build staff competence, resulting in increased profitability.

We are committed to ensuring we have an open, safe and accepting workplace that enables all our colleagues to be themselves and thrive at work.

Whilst we wouldn’t claim to be perfect, we are constantly improving how we support and promote diversity within our business and our communities.