Operations Executive

PIE Recruitment; Melksham; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive to join their rapidly growing team. This full-time, onsite role offers a unique opportunity to contribute to a business that values communication, compassion, and confidence. As part of a friendly team, you will be responsible for ensuring excellent customer experiences through effective order processing, dispatch, and problem-solving. With sales doubling over the past year, this is an exciting time to make an impact and grow with the company. If you are passionate about customer service and ready to roll up your sleeves, this role could be your next great adventure.

Benefits

28 days holiday

Product Allowance

Qualifications

• Self-starter with a passion for customer service and problem-solving.
• Ability to work in a small team and adapt to various tasks.

Responsibilities

• Handle customer service inquiries and order processing.
• Ensure accurate dispatch and packing of products.
• Provide support across different areas of the business as needed.

Skills

Customer Service

Problem Solving

Communication

Tools

Brewman

Shopify

Job description

Customer Service Executive

• £23,000 - £28,000
• 28 days holiday
• Product Allowance

Is customer service your do or die?

If providing excellence in your dealings with customers is part of your DNA, we want to talk to you. You could be from almost any background – retail, hospitality, b2b – but your interest in ensuring great customer experiences will be what stands you apart.

You’ll be joining a friendly team in a business which is growing rapidly – sales have doubled in the last 12 months alone – so it’s a brilliant time to get involved and make an impact with a view to future opportunities as the company expands.

You’ll be a self-starter who’s not afraid to roll up their sleeves and make sure the job gets done. The business embodies its values of communication, compassion and confidence, you’ll be taken seriously and have a chance to influence how the business shapes its customer service offering.

This is a full-time onsite role so if you’re not able to commit to this, it’s probably not the right opportunity for you.

You’ll be doing this:

• Customer service & order processing – customer queries, escalations, data input.
• Dispatch & packing – picking, packing, hitting deadlines & working with couriers to ensure speedy & efficient service. All the while ensuring accuracy and quality control.
• Providing cover for other areas of the business as needed – you’ll get involved all over the place and will be happy to do whatever’s needed to get the job done.

And you’ll need this:

• Own transport – essential as you’ll be working in a beautiful rural location.
• A self-starter and good problem solver who enjoys working as part of a small team.
• Knowledge of working in a food environment would be a plus but isn't vital, as would knowledge of software such as Brewman and Shopify. However, full training will be given so this isn’t a prerequisite.

Background

This is a small but rapidly growing business that produces microbial products for gut health, cleaning, gardening, animals, and agriculture. The products are fantastic and the future is looking very bright indeed.

Get involved! Contact Corri Fox for more information.