Operations Executive

Lime Talent; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading homewares/accessories business in London is looking for an Operations Executive to join their expanding team. The role involves managing customer relationships, processing orders, and ensuring quality compliance. If you are detail-oriented and enjoy multitasking in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• 1-2 years of experience in a fast-paced environment.
• Ability to manage customer relationships effectively.
• Strong skills in problem-solving and data management.

Responsibilities

• Managing relationships with retail accounts and customer merchandising teams.
• Inputting and managing product data in internal and customer systems.
• Ensuring orders are compliant with customer testing requirements.

Skills

Multitasking

Problem Solving

Data Management

Communication

Tools

Excel

Illustrator

Job description

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We’re currently recruiting for an exciting homewares/accessories business who are experiencing incredible growth. They’re looking for an Operations Executive who is meticulously organised and has a genuine interest in detail. They need a great communicator who gets a buzz out of multitasking, processes and problem-solving. You’ll enjoy this role if you’re someone that has a can-do-attitude, likes working in a small, collaborative team and has a preference to be a part of something small but mighty.

This will suit someone with 1-2 years of experience working in a fast-paced and dynamic environment. Someone with the ability to problem solve and manage customer relationships, with good excel and data management skills.

About the job

This person will be responsible for specific retail accounts, managing relationships with the team in the far east and customer merchandising teams keeping them constantly updated with order status and changing situations, whilst ensuring they adhere to all requirements and are delivered on time.

Order management

• Inputting and managing product data in internal and customer systems
• Processing and managing new customer and supplier orders
• Reviewing weekly order reports and actioning data changes
• Reconciling order data using index matches and VLOOKUPs to validate orders
• Ensuring press and marketing samples are shipped on time by our team in the far east.

Quality and compliance

• Understanding customers testing requirements and ensuring all orders are compliant
• Reviewing gold seal samples and QC/AQL inspections, checking for and resolving any quality issues

Packaging and labelling

• Understanding customer packaging and labelling requirements, ensuring these are well managed by our team in the far east.
• Creating artwork in illustrator
• Inputting and managing label data in internal and customer systems

Customer and overseas team relationships

• Managing the flow of information between customers and the team overseas, making sure information is shared and actioned promptly
• Acting as the key point of contact for customers merchandising teams, dealing with day-to-day queries and order amendments.
• Problem solving, managing any issues and ensuring orders are shipped on time.
• Completing ad hoc customer requests for information