Data Operations Executive

Endeavor; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Endeavor seeks a CRM Operations Executive to transform data systems and enhance organizational value through data management. The role involves delivering data services, optimizing tasks with SQL, and supporting CRM users. Ideal candidates will possess strong SQL skills and CRM experience, while promoting a data-driven culture.

Qualifications

• Experience with Data Warehousing and relational databases.
• Skills in data validation and segmentation.
• Advanced knowledge of data management and CRM systems.

Responsibilities

• Deliver essential BAU data services across the organization.
• Create procedures in Data Warehouse using SQL for data tasks.
• Provide support for all internal CRM users.

Skills

CRM experience

Proficiency with SQL

Data processing

Data cleansing

GDPR compliance

Audience engagement strategies

Tools

mySQL

Microsoft Excel

MailChimp

Sugar CRM

Job description

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Who We Are:

Frieze is the world’s leading platform for modern and contemporary art, dedicated to artists, galleries, collectors, and art lovers alike. It comprises three magazines – frieze, Frieze Masters Magazine, and Frieze Week – and five international art fairs – Frieze London, Frieze Masters, Frieze New York, Frieze Los Angeles, and Frieze Seoul. In October 2021, Frieze launched No.9 Cork Street, a permanent space for visiting international galleries in Mayfair, London. Frieze is part of the IMG network.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic storytellers, brands, live events, and experiences. Its network includes talent representation via WME; sports operations and advisory, event management, media production, and distribution through IMG; live event experiences through On Location; marketing via 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), which includes UFC and WWE.

About the Role

Frieze is transforming how data systems and digital platforms drive the business. The CRM Operations Executive role is central to this transition within the Data and Insights Team, establishing foundational BAU data services to leverage data's potential to generate organizational value. Frieze has a unique opportunity to develop a world-leading data-driven CRM program targeting high-net-worth art professionals, enthusiasts, and collectors, focusing on data collection, management, and utilization within our digital ecosystem.

*This role requires a good understanding of SQL.

Key Responsibilities Include But Are Not Limited To:

1. Deliver essential BAU data services across the organization.
2. Create procedures in Data Warehouse using SQL to optimize BAU data tasks.
3. Provide high standards of support for all internal CRM users.
4. Facilitate CRM and data system awareness through meetings with stakeholders to understand their data needs.
5. Assist in segmenting and managing new contacts in the CRM.
6. Manage scheduling, segmentation, and data delivery for email campaigns.
7. Identify and address data barriers affecting audience cultivation.
8. Regularly cleanse and standardize CRM data.
9. Monitor data quality and provide CRM training as needed.
10. Ensure data processing complies with data protection laws.
11. Handle data processes related to Data Subject Rights.
12. Recommend system improvements to the CRM Operations Manager.
13. Maintain documentation of BAU processes managed by the CRM team.
14. Promote a data-driven decision-making culture within the Data and Digital department.
15. Act as deputy for the CRM Operations Manager when required.

You Will Have The Following Strengths:

1. CRM experience
2. Proficiency with SQL
3. Experience with Data Warehousing, specifically mySQL
4. Understanding of data models and relational databases
5. Skills in data processing, cleansing, and validation
6. Advanced knowledge of Microsoft Excel
7. Expertise in GDPR compliance
8. Knowledge of segmentation, marketing automation, and audience engagement strategies
9. Experience with email marketing platforms like MailChimp
10. Experience processing data for events
11. Experience with Sugar CRM

Endeavor values diversity, equity, and inclusion in all its endeavors. We are an equal opportunities employer and encourage applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.