Operations Executive

Mackie Myers Ltd; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

25 days annual leave

Employee Assistance Programme

Exclusive employee discounts

Job summary

Mackie Myers Ltd in Central London seeks an ambitious Operations Executive to oversee day-to-day operations, linking Client Relations, Sourcing, Logistics and Finance. You will manage orders from sourcing to invoicing, coordinate shipments, handle invoicing and day-to-day bookkeeping in Xero, and ensure accurate records across the business.

The role offers a full-time hybrid arrangement with generous leave and exclusive employee discounts as part of a growing luxury fashion and lifestyle

Qualifications

• Exceptional organisation and proactive approach.
• Experience in operations, order management or finance administration.
• Strong proficiency in Microsoft Excel and comfortable handling financial data.
• Experience with Xero or similar accounting platform.

Responsibilities

• Oversee client orders from sourcing to invoicing, delivery and returns.
• Manage invoicing, payments, reconciliations and day‑to‑day bookkeeping using Xero.
• Maintain accurate financial, client, order and operational records.
• Coordinate domestic and international shipments, including customs, VAT and documentation.
• Identify inefficiencies and support improvements to processes and workflows.

Skills

Excel

Attention to detail

Organisation

Communication

Tools

Xero

Job description

Our client is a growing luxury styling and lifestyle consultancy delivering highly personalised services to an exclusive international clientele.

Combining luxury fashion, exceptional client service and innovative technology, the business is seeking an Operations Executive to play a central role in the day‑to‑day running of the organisation and support its continued growth.

The Role

This is a hands‑on, 360-degree role working closely with the Founder and teams across: Client Relations, Sourcing, Logistics and Finance.

The successful candidate will bring structure, visibility and accountability across the business, overseeing the journey from client request through sourcing, purchasing, invoicing, delivery and returns.

Key responsibilities will include:

• Oversee client orders from sourcing and purchasing through invoicing, delivery and returns.
• Manage invoicing, payments, reconciliations and day‑to‑day bookkeeping using Xero.
• Maintain accurate financial, client, order and operational records.
• Coordinate domestic and international shipments, including customs, VAT and relevant documentation.
• Track orders, payments, deliveries and returns, proactively resolving issues and outstanding actions.
• Liaise with brands, suppliers and logistics partners to ensure deadlines are met.
• Act as a central point of contact across internal teams and provide clear visibility of operational priorities.
• Identify inefficiencies and support improvements to processes, systems and workflows.

The Successful Candidate

We are looking for someone who is exceptionally organised, proactive and detail-oriented, with the confidence to take ownership in a fast‑paced environment.

The ideal candidate will:

• Have experience in operations, order management, finance administration or a similar role.
• Be highly proficient in Microsoft Excel and comfortable working with financial data.
• Have experience with Xero or a similar accounting platform.
• Have strong numerical skills and excellent attention to detail.
• Be highly organised and confident managing multiple priorities and deadlines.
• Have strong communication and problem-solving skills.
• Be commercially aware and comfortable working with internal teams and external partners.
• Have an interest in luxury fashion and exceptional client service.
• Experience within luxury fashion, retail, e-commerce, personal shopping or logistics would be advantageous.

What's on Offer?

• Full-time Operations Manager position
• Central London location with flexible hybrid working
• 25 days' annual leave, plus UK bank holidays
• Employee Assistance Programme
• Exclusive employee discounts with partnered luxury fashion designers
• Genuine ownership and the opportunity to shape the operations of a growing luxury business

Our Commitment to Equality, Diversity & Inclusion

Our client is committed to creating an inclusive environment where individuals from diverse backgrounds and experiences feel valued, supported and able to thrive.

They welcome applications from candidates of all backgrounds and lived experiences.