Head of D2C Operations (Logistics)

The TalentPool Company; London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A high-growth luxury brand in London is seeking a Head of Operations to lead global operations. You will optimize the customer journey and manage a growing team, focusing on supply chain and logistics. Ideal for a strategic thinker with experience in premium e-commerce and fluency in French and English. This full-time role combines leadership with operational excellence in a hybrid setting, 2–3 days per week at the London HQ.

Qualifications

• Proven experience in senior operations leadership, ideally within luxury, design, D2C or premium e-commerce.
• Strong supply chain, logistics, and customer experience background.
• Experience building scalable, efficient global operations.

Responsibilities

• Lead and streamline global supply chain, logistics, and aftersales operations.
• Build scalable systems for product, sample, order, and delivery management.
• Oversee key vendor relationships across freight, warehousing, and production.

Skills

Senior operations leadership

Supply chain management

Logistics expertise

Customer experience

Fluent in French and English

Cross-cultural communication skills

Strategic thinking

Job description

Head of Operations (Logistics) – D2C Luxury Goods

TalentPool have exclusively partnered with a high-growth, design-led luxury brand to appoint a commercially minded Head of Operations. This is a rare opportunity to join an international business at a pivotal point in its scale-up journey.

Operating at the intersection of luxury interiors, e-commerce and craftsmanship, this brand has built a global presence with showrooms in major cities and a network of the world’s leading contemporary designers. Every piece is made-to-order and delivered to a discerning B2B and B2C client base.

As Head of Operations, you’ll lead a growing team and take full ownership of global operations – designing and implementing processes that optimise the customer journey, ensure operational excellence, and enable scale without compromising on service quality.

Key Responsibilities

• Lead and streamline global supply chain, logistics, and aftersales operations


• Build scalable systems for product, sample, order, and delivery management


• Oversee key vendor relationships across freight, warehousing, and production


• Champion data-led decision-making and collaborate on tech process automation


• Manage budgeting, compliance, performance monitoring, and team development


• Support international expansion while protecting cost and service standards

Requirements

• Proven experience in senior operations leadership, ideally within luxury, design, D2C or premium e-commerce


• Strong supply chain, logistics, and customer experience background


• Fluent in French and English, with excellent cross-cultural communication skills


• Strategic thinker who can roll up their sleeves in a scale-up environment


• Experience building scalable, efficient global operations


• Comfortable in a hybrid setting (2–3 days per week in central London HQ)

This is a confidential search. If you’re curious to learn more or would like to explore the opportunity, please get in touch directly for a conversation.

Seniority level

• Director

Employment type

• Full-time

Job function

• Supply Chain

Industries

• Transportation, Logistics, Supply Chain and Storage, Retail Luxury Goods and Jewelry, and Wholesale Luxury Goods and Jewelry