Client Service & Operations Manager

British Institute Of Interior Design; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

British Institute Of Interior Design in London seeks an organised operations and sales support specialist to manage multi-step orders, coordinate with suppliers and the Chicago HQ, and ensure a premium client experience across the UK and Europe.

You will interface with designers, architects and clients, keep NetSuite up to date, and help exhibitions and showroom activity from Pimlico Road.

Qualifications

• 3–5 years of experience in operations, sales support, showroom or client services, ideally within luxury or design-led environments.
• Confident working with high-end clients including designers, architects and private clients.
• Interest in furniture, design or luxury brands advantageous.

Responsibilities

• Assist in the management of multi-stage orders from quotation to delivery with accuracy and efficiency.
• Coordinate with Chicago on production schedules and order status.
• Resolve enquiries and logistical issues promptly.
• Support exhibitions, trade events and showroom activity. NetSuite CRM & Order Management
• Enter and qualify enquiries.
• Maintain accurate client and project records.
• Ensure NetSuite reflects current opportunities and accounts. Designer Intelligence & Business Development
• Maintain a database of leading designers using industry rankings and publications.
• Monitor key design media to identify emerging talent and opportunities.
• Prepare concise market insights to support sales strategy across the UK and Europe.

Skills

Operations experience

Sales support

Showroom experience

Client services

Communication skills

Attention to detail

Tools

NetSuite

Job description

Salary

Competitive salary, commensurate with experience.

Job Location

London

Job Description

This position coordinates the administrative and logistical processes behind complex international orders, ensuring a smooth and elevated client experience. You will act as the central link between the UK sales team and suppliers, Chicago headquarters and clients across the UK and Europe. Success requires anticipating challenges, identifying opportunities, maintaining accuracy and ensuring clear communication across all stages of an order.

The role suits someone who thrives on organisation and precision. Projects often involve multiple suppliers, materials and timelines, requiring calm, proactive management and meticulous attention to detail.

• Assist in the management of multi-stage orders from quotation to delivery with accuracy and efficiency.
• Coordinate with Chicago on production schedules and order status.
• Resolve enquiries and logistical issues promptly.
• Support exhibitions, trade events and showroom activity. NetSuite CRM & Order Management
• Enter and qualify enquiries.
• Maintain accurate client and project records.
• Ensure NetSuite reflects current opportunities and accounts. Designer Intelligence & Business Development
• Maintain a database of leading designers using industry rankings and publications.
• Monitor key design media to identify emerging talent and opportunities.
• Prepare concise market insights to support sales strategy across the UK and Europe.

Qualifications

• 3–5 years’ experience in operations, sales support, showroom or client services, ideally within luxury or design-led environments.
• Confident working with high-end clients including designers, architects and private clients.
• Interest in furniture, design or luxury brands advantageous.

We seek a highly organised, proactive individual who communicates with clarity and takes pride in delivering exceptional service.

Work Environment & Compensation

Full-time role based in our Pimlico Road garden cottage showroom and office, with regular interaction across teams and international partners.