Operations Excellence Lead - Cables & Connectivity (Hybrid)

CMS Distribution; Nottingham; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

22 days' annual leave

Half day off to celebrate yourBirthday

Private Medical Insurance

Life Assurance

Annual leave buy scheme

Job summary

CMS Distribution is seeking an experienced Business Operations Specialist (Cables & Connectivity) in Nottingham with hybrid working (4 days on site) and a 40-hour week. You will drive continuous improvement, support customer experience initiatives and lead cross-functional projects across Sales, Purchasing, Product Management, Warehouse, Finance and IT.

The role focuses on identifying opportunities, reducing inefficiencies and building scalable processes to support growth.

Qualifications

• Has proven experience delivering operational improvement, business improvement or continuous improvement initiatives.
• Can demonstrate strong project management and stakeholder management skills.
• Has experience analysing business processes and implementing operational change.
• Is highly analytical and confident using data to identify trends, opportunities and root causes.
• Can influence and build relationships across multiple teams without direct authority.

Responsibilities

• Leading continuous improvement projects across operational, customer service and fulfilment processes.
• Identifying inefficiencies, analysing root causes and implementing practical solutions that improve performance and customer experience.
• Acting as a key link between Warehouse, Sales, Purchasing, Product Management, Customer Service, Finance and IT teams.
• Monitoring operational performance metrics and KPI trends to identify risks and improvement opportunities.
• Managing customer and business-critical operational escalations through to resolution.
• Developing and implementing SOPs, process documentation and operational controls.
• Supporting operational and system enhancement projects, ensuring changes are successfully embedded and measured.
• Working with key stakeholders to improve order-to-dispatch processes, bespoke customer requirements, returns management and fulfilment performance.

Skills

Operational improvement

Project management

Stakeholder management

Data analysis

Communication

Driving licence

Tools

SAP

Qlik

Job description

CMS Distribution is seeking an experienced Business Operations Specialist (Cables & Connectivity) in Nottingham with hybrid working (4 days on site) and a 40-hour week. You will drive continuous improvement, support customer experience initiatives and lead cross-functional projects across Sales, Purchasing, Product Management, Warehouse, Finance and IT.

The role focuses on identifying opportunities, reducing inefficiencies and building scalable processes to support growth.