Operations Engineering Team Leader

Emerson; Cumbernauld; On-site; GBP 70,000 - 90,000; Full time

Job summary

Emerson in Cumbernauld, Scotland seeks an Operations Engineering Team Lead to direct technical execution and production support across our gas analysis manufacturing operations.

You will lead a team of Operations Engineers, coach across hardware, measurement, and production support, and collaborate with global functions to deliver customer solutions with continuous improvement.

The role emphasizes customer advocacy, problem solving, and driving manufacturing excellence in a fast-paced environment.

Qualifications

• Experience leading technical support or engineering teams in manufacturing.
• Knowledge of measurement instrumentation and analytical technologies.
• Experience resolving technical issues, testing, commissioning, or manufacturing operations.
• Strong problem-solving and decision-making skills.
• Clear communication with customers, colleagues and leadership.

Responsibilities

• Lead a team of Operations Engineers, developing capability in hardware, measurement, and production support.
• Allocate resources based on priorities and team capacity.
• Act as primary contact for customer escalations, ensuring timely response and resolution.
• Collaborate with Technical Sales, Quality, Operations, Engineering, and global leaders.
• Advocate for customer needs while balancing operational goals.
• Lead production build support, system configuration, testing, and FAT.
• Support resolution of complex technical and performance challenges during projects.
• Provide post-sales technical support to customers and field engineers.
• Drive continuous improvement through root-cause analysis and corrective actions.
• Foster an inclusive, collaborative team environment and promote learning.
• Support compliance with applicable trade requirements.

Skills

Team Leadership

Technical Coaching

Manufacturing Support

Cross-functional

Customer Escalations

Education

Engineering degree

Tools

MS Office

Factory Acceptance Testing (FAT)

Job description

Job Description

If you are an Operations Engineering Team Lead professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you in Cumbernauld, Scotland. As part of our Gas Analysis business, you will lead the technical execution and production support capability within our manufacturing operation, ensuring the successful delivery of customer solutions while driving technical excellence, collaboration, and continuous improvement. In this role, you will provide leadership to a team of Operations Engineers, support complex technical challenges, and collaborate across global functions to deliver outstanding outcomes for customers.

In This Role, Your Responsibilities Will Be

• Lead, coach, and develop a team of Operations Engineers, supporting capability growth across hardware, measurement, and production support disciplines.
• Allocate resources effectively based on business priorities, workload demands, and team capabilities.
• Act as the primary point of contact for customer escalations, ensuring timely communication, prioritisation, and resolution of complex issues.
• Collaborate with cross-functional teams including Technical Sales, Quality, Operations, Engineering, Customer Care, and global leadership teams to achieve business objectives.
• Serve as the voice of the customer, advocating for customer needs while balancing operational objectives.
• Lead technical support activities related to production builds, system configuration, testing, and Factory Acceptance Testing (FAT).
• Support the resolution of complex technical and performance challenges throughout project execution and manufacturing.
• Provide post-sales technical support to customers and field service engineers.
• Drive continuous improvement initiatives through root-cause analysis, corrective actions, and technical knowledge sharing.
• Foster a collaborative, inclusive, and accountable team environment that encourages innovation, open communication, and continuous learning.
• Support compliance activities and ensure adherence to applicable trade compliance requirements within the scope of the role

Who You Are

You consistently focus on delivering results while maintaining a strong commitment to customer success. You build collaborative relationships across teams and communicate effectively with diverse stakeholders to achieve shared goals. You make sound decisions by evaluating complex situations, balancing competing priorities, and adapting your approach as circumstances evolve. You embrace challenges with curiosity and determination, continuously seeking opportunities to improve processes, solve problems, and support the success of both customers and colleagues.

For This Role, You Will Need

• Experience leading technical support, production support, engineering, or execution-focused teams within a manufacturing or industrial environment.
• Knowledge of measurement instrumentation and analytical technologies.
• Experience supporting technical issue resolution, system testing, commissioning, or manufacturing operations.
• Strong problem-solving and decision-making skills, with the ability to manage priorities and risks effectively.
• Ability to communicate clearly and effectively with customers, colleagues, and leadership teams.
• Experience creating technical documentation, procedures, and support material.
• Proficiency with Microsoft Office applications.
• Eligibility to work in accordance with applicable trade compliance requirements

Preferred Qualifications That Set You Apart

• Degree or equivalent qualification in Engineering, Science, or a related technical discipline, or equivalent practical experience.
• Experience with gas analysis technologies, gas chromatography, gas analysers, laser analysers, or related process instrumentation.
• Understanding of chemical processing, refining, natural gas, power generation, life sciences, food and beverage, or related industrial sectors.
• Experience leading cross-functional technical projects and managing customer-facing technical issues.
• Familiarity with Factory Acceptance Testing (FAT), calibration, validation, and measurement performance requirements.
• Demonstrated success driving continuous improvement initiatives within manufacturing or engineering environments

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. At Emerson, our values of Innovation, Integrity, Collaboration, and Inclusion guide everything we do. We are committed to creating a workplace where everyone feels they belong and can contribute their best work. We welcome applications from individuals with diverse backgrounds, experiences, and perspectives, and we encourage candidates who may not meet every preferred qualification to apply if they believe they can contribute to the role's success.

We offer meaningful opportunities for professional development, career growth, and global collaboration while empowering employees to make a positive impact on our customers, communities, and industries worldwide.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!