Operations Engineering Team Leader

City of Shakopee, MN; Cumbernauld; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Career development

Global collaboration

Mentorship program

Inclusion culture

Job summary

Emerson in Cumbernauld, Scotland, is seeking an Operations Engineering Team Lead to oversee a team of Operations Engineers across hardware, measurement, and production support disciplines. You will drive resource allocation, handle customer escalations, and collaborate with global teams to deliver outstanding solutions.

The role emphasizes leadership, technical excellence, and continuous improvement within a manufacturing environment, with a focus on gas analysis technologies and instrument

Qualifications

• Experience leading technical support or production support teams in manufacturing or industrial settings.
• Knowledge of measurement instrumentation and analytical technologies.
• Experience supporting technical issue resolution and commissioning.
• Strong problem-solving and decision-making skills with ability to manage priorities and risks.
• Clear communication with customers, colleagues, and leadership.
• Proficiency with Microsoft Office applications.
• Eligibility to work in accordance with trade compliance requirements.

Responsibilities

• Lead and develop a team of Operations Engineers across hardware, measurement, and production support disciplines.
• Allocate resources based on priorities, workload, and team capabilities.
• Act as primary contact for customer escalations and ensure timely resolution.
• Collaborate with Technical Sales, Quality, Operations, Engineering, and Global leadership to meet objectives.
• Lead technical support activities related to production builds, system configuration, FAT, and testing.
• Drive continuous improvement through root-cause analysis and corrective actions.
• Provide post-sales technical support to customers and field service engineers.

Skills

Technical leadership

Manufacturing

Measurement instrumentation

Troubleshooting

Documentation

MS Office

Communication

Gas analysis technologies

Education

Engineering degree or related technical discipline

Tools

FAT (Factory Acceptance Testing)

Calibration

System testing

Job description

If you are an Operations Engineering Team Lead professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you in Cumbernauld, Scotland. As part of our Gas Analysis business, you will lead the technical execution and production support capability within our manufacturing operation, ensuring the successful delivery of customer solutions while driving technical excellence, collaboration, and continuous improvement. In this role, you will provide leadership to a team of Operations Engineers, support complex technical challenges, and collaborate across global functions to deliver outstanding outcomes for customers.

In This Role, Your Responsibilities Will Be:

• Lead, coach, and develop a team of Operations Engineers, supporting capability growth across hardware, measurement, and production support disciplines.
• Allocate resources effectively based on business priorities, workload demands, and team capabilities.
• Act as the primary point of contact for customer escalations, ensuring timely communication, prioritisation, and resolution of complex issues.
• Collaborate with cross-functional teams including Technical Sales, Quality, Operations, Engineering, Customer Care, and global leadership teams to achieve business objectives.
• Serve as the voice of the customer, advocating for customer needs while balancing operational objectives.
• Lead technical support activities related to production builds, system configuration, testing, and Factory Acceptance Testing (FAT).
• Support the resolution of complex technical and performance challenges throughout project execution and manufacturing.
• Provide post-sales technical support to customers and field service engineers.
• Drive continuous improvement initiatives through root-cause analysis, corrective actions, and technical knowledge sharing.
• Foster a collaborative, inclusive, and accountable team environment that encourages innovation, open communication, and continuous learning.
• Support compliance activities and ensure adherence to applicable trade compliance requirements within the scope of the role

Who You Are

You consistently focus on delivering results while maintaining a strong commitment to customer success. You build collaborative relationships across teams and communicate effectively with diverse stakeholders to achieve shared goals. You make sound decisions by evaluating complex situations, balancing competing priorities, and adapting your approach as circumstances evolve. You embrace challenges with curiosity and determination, continuously seeking opportunities to improve processes, solve problems, and support the success of both customers and colleagues.

For This Role, You Will Need:

• Experience leading technical support, production support, engineering, or execution-focused teams within a manufacturing or industrial environment.
• Knowledge of measurement instrumentation and analytical technologies.
• Experience supporting technical issue resolution, system testing, commissioning, or manufacturing operations.
• Strong problem-solving and decision-making skills, with the ability to manage priorities and risks effectively.
• Ability to communicate clearly and effectively with customers, colleagues, and leadership teams.
• Experience creating technical documentation, procedures, and support material.
• Proficiency with Microsoft Office applications.
• Eligibility to work in accordance with applicable trade compliance requirements

Preferred Qualifications That Set You Apart:

• Degree or equivalent qualification in Engineering, Science, or a related technical discipline, or equivalent practical experience.
• Experience with gas analysis technologies, gas chromatography, gas analysers, laser analysers, or related process instrumentation.
• Understanding of chemical processing, refining, natural gas, power generation, life sciences, food and beverage, or related industrial sectors.
• Experience leading cross-functional technical projects and managing customer-facing technical issues.
• Familiarity with Factory Acceptance Testing (FAT), calibration, validation, and measurement performance requirements.
• Demonstrated success driving continuous improvement initiatives within manufacturing or engineering environments

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

At Emerson, our values of Innovation, Integrity, Collaboration, and Inclusion guide everything we do. We are committed to creating a workplace where everyone feels they belong and can contribute their best work. We welcome applications from individuals with diverse backgrounds, experiences, and perspectives, and we encourage candidates who may not meet every preferred qualification to apply if they believe they can contribute to the role's success.

We offer meaningful opportunities for professional development, career growth, and global collaboration while empowering employees to make a positive impact on our customers, communities, and industries worldwide.