Operations Duty Manager

flexjetuk; Farnborough; On-site; GBP 70,000 - 90,000; Full time

Job summary

Flexjet Europe seeks a highly experienced Operations Duty Manager to oversee real-time flight operations and act as the senior operational authority during shift, ensuring safe, compliant operations and a premium client experience.

You will coordinate across Operations Control, Scheduling, Crew Dispatch and Maintenance, lead disruption management, and drive improvements while maintaining high standards for Owner Services and VIP clients.

Qualifications

• Extensive aviation operations experience with supervisory or managerial responsibilities.
• Strong decision-making skills under time pressure.
• Proven ability to lead cross-functional teams in a high-stakes environment.
• Excellent communication and stakeholder management, including VIP clients.

Responsibilities

• Oversee daily flight operations, ensuring safe, compliant, and efficient scheduling and execution.
• Act as senior escalation point for operational issues, Owners Services, and high-priority client matters.
• Lead cross-functional teams including Operations Control, Scheduling, Crew Dispatch and Maintenance.
• Manage AOG events, disruptions, and emergencies with timely stakeholder alignment.
• Ensure compliance with aviation regulations, safety standards, and company procedures.
• Oversee crew planning and readiness, ensuring legality and efficiency.
• Drive improvements through efficiency, cost optimisation and service enhancements.
• Maintain oversight of operational reporting, performance tracking and continuous improvement.

Skills

Aviation ops

Leadership

Decision-making

VIP client handling

Microsoft Office

Stakeholder mgmt

Job description

We are seeking a highly experienced and decisive Operations Duty Manager to oversee real-time flight operations and act as the senior operational authority during shift. This role is critical in maintaining operational control, leading teams, and delivering a seamless experience for our Owners and clients.

The Role

As Operations Duty Manager, you will take full responsibility for the day-to-day operational performance of the business during your shift. Acting as the central decision-maker, you will coordinate across all operational functions, manage disruption, and ensure every flight operates safely, compliantly, and to Flexjet’s premium standards.

Key Responsibilities

• Oversee daily flight operations, ensuring safe, compliant, and efficient scheduling and execution across the network
• Act as the senior escalation point for operational issues, including Owner Services and high-priority client matters
• Lead and coordinate cross-functional teams including Operations Control, Scheduling, Crew Dispatch, and Maintenance
• Manage AOG events, disruptions, and emergencies, ensuring timely, effective response and stakeholder alignment
• Ensure full compliance with aviation regulations, safety standards, and company procedures
• Oversee crew planning and readiness, ensuring legal compliance, suitability, and operational efficiency
• Drive operational performance by identifying efficiency improvements, cost optimisation, and service enhancements
• Maintain oversight of operational reporting, performance tracking, and continuous improvement initiatives

About You

You are a confident and experienced aviation leader, capable of making high-impact decisions under pressure while maintaining exceptional attention to detail and service delivery.

Essential:

• Extensive experience within an aviation operations environment, ideally in a supervisory or managerial role (business aviation or fractional ownership operations would be advantageous)
• Strong understanding of international flight operations and planning, including long-range/ETOPS operations
• Proven ability to lead teams and coordinate across multiple operational functions
• Excellent decision-making and problem-solving skills in time-critical situations
• Strong communication and stakeholder management skills, including experience with high-value or VIP clients
• High level of professionalism, resilience, and ability to perform under pressure
• Proficiency in Microsoft Office and operational systems

Working Pattern

• 4 on / 4 off rotation
• 12-hour shifts covering days and evenings
• Flexibility required to support operational and business needs

Equal Opportunities Statement

Flexjet Europe is an equal opportunities employer. We are committed to building an inclusive workplace and do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in accordance with the Equality Act 2010.

We welcome applications from all qualified candidates and will provide reasonable adjustments throughout the recruitment process where required.