Flight Dispatcher / Operations Controller

flexjetuk; Farnborough; On-site; GBP 32,000 - 42,000; Full time

Job summary

Flexjet Europe is seeking a highly organised Flight Dispatcher / Operations Controller to join our Operations Control team. This pivotal role coordinates and oversees daily flight operations, ensuring safety, compliance, and exceptional service delivery at every stage.

As a Flight Operations Officer, you will be at the centre of real-time decision-making—planning, coordinating, and monitoring flight operations across the network.

Qualifications

• Understanding of flight planning and worldwide aviation operations; business aviation experience is advantageous
• Strong organisational skills with high attention to detail
• Excellent communication, written and verbal
• Ability to multi-task and make decisions in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Responsibilities

• Plan and coordinate daily flight operations while ensuring regulatory compliance
• Prepare and validate operational flight plans, crew briefings, routing, fuel requirements
• Monitor flights in real-time and manage delays and disruptions
• Coordinate with flight crews, maintenance, scheduling and ground handling teams
• Manage slots, permits, handling arrangements and regulatory documentation
• Respond to disruptions and activate contingency procedures
• Maintain accurate records and logs in line with compliance
• Provide timely updates to internal stakeholders and Owner Services

Skills

Flight planning

Aviation operations

Organisation

Communication

Multi-tasking

Microsoft Office

Tools

ERP system

Flight watch

Scheduling software

Job description

We are seeking a highly organised and proactive Flight Dispatcher / Operations Controller to join our Operations Control team. This is a pivotal, fast-paced role responsible for coordinating and overseeing daily flight operations—ensuring safety, compliance, and exceptional service delivery at every stage.

The Role

As a Flight Operations Officer, you will be at the centre of real-time decision-making—planning, coordinating, and monitoring flight operations across the network. You will work collaboratively across departments to anticipate operational needs, resolve challenges, and maintain the highest standards of safety and service.

Key Responsibilities

• Plan and coordinate daily flight operations, ensuring compliance with regulatory and company requirements
• Prepare and validate operational flight plans, crew briefings, routing, fuel requirements, and airfield performance considerations
• Monitor flights in real-time, proactively managing changes, delays, and operational challenges
• Liaise with flight crews, maintenance, scheduling, and ground handling teams to ensure seamless execution of flights
• Manage operational requirements including slots, permits, handling arrangements, and regulatory documentation
• Respond to disruptions and emergencies, supporting the activation of ERP, flight watch, and contingency procedures
• Maintain accurate records, logs, and operational documentation in line with compliance requirements
• Deliver clear, timely communication to internal stakeholders and Owner Services regarding flight status and updates

About You

You thrive in a high-pressure, time-critical environment and bring a calm, solutions-focused approach to complex operational challenges.

Essential:

• Understanding of flight planning and worldwide aviation operations. Business Aviation experience would be advantageous
• Strong organisational skills with high attention to detail
• Excellent communication skills, both written and verbal
• Ability to multi-task and make decisions in a fast-paced, dynamic environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Working Pattern

• 4 on / 4 off rotation
• 12-hour shifts:
  • 06:00 – 18:00
  • 12:00 – 00:00
• Flexibility required for weekends, holidays, and operational demands

Equal Opportunities Statement

Flexjet Europe is an equal opportunities employer. We are committed to fostering an inclusive and diverse workplace and do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.

We welcome applications from all qualified individuals and will provide reasonable adjustments throughout the recruitment process where required.