Rotary Operations Controller

flexjetuk; Farnborough; On-site; GBP 42,000 - 56,000; Full time

Job summary

Flexjet seeks an experienced Rotary Operations Controller to plan, coordinate, and execute helicopter flight operations. You will monitor flights, coordinate crews and logistics, and ensure safety and compliance across the client journey.

The role requires aviation operations experience, strong regulatory knowledge, and the ability to manage multiple priorities in a high-pressure environment. Collaboration with Sales, Client Services, and authorities is essential.

Qualifications

• Proven experience in an Operations Control role within aviation.
• Strong knowledge of CAA/EASA regulations and Flight Time Limitations (FTL).
• Experience in flight planning, scheduling, and real-time operational support.
• Ability to manage multiple priorities in a high-pressure environment
• Strong communication and stakeholder management skills.
• High attention to detail and commitment to safety and compliance.
• Proficiency in Microsoft Office and operational systems.

Responsibilities

• Plan and optimise daily flight schedules in line with regulatory, operational, and customer requirements.
• Monitor live operations, providing real-time support to flight crews including weather analysis, routing, and flight watch.
• Coordinate aircraft availability, maintenance inputs, and MEL restrictions.
• Manage flight handling, permits, and communication with aviation authorities.
• Support Sales and Client Services teams with flight planning, trip support, and Flight Suitability Checks.
• Ensure smooth execution of day-of-flight operations, including logistics, catering, and client updates.
• Proactively manage schedule changes and operational disruptions, balancing customer needs and cost implications.
• Maintain strong communication with internal teams, clients, and external partners.
• Build and maintain customer and industry relationships to enhance service delivery.
• Identify opportunities to improve efficiency and maximise fleet utilisation.

Skills

Operations control

Regulatory knowledge

Flight planning

Real-time ops support

Stakeholder management

Communication

Detail orientation

MS Office

Job description

We are seeking an experienced and detail-oriented Rotary Operations Controller to support the planning, coordination, and real-time execution of helicopter flight operations. This role is critical in optimising schedules, supporting crews, and delivering a seamless, high-quality experience for our clients and Owners.

The Role

As a Rotary Operations Controller, you will be at the heart of our Operations Control Centre, responsible for planning and monitoring flights while ensuring safety, compliance, and efficiency at all times. You will work closely with multiple departments to coordinate aircraft, crews, and logistics, acting as a key point of contact in delivering world-class service throughout the entire client journey.

Key Responsibilities

• Plan and optimise daily flight schedules in line with regulatory, operational, and customer requirements
• Monitor live operations, providing real-time support to flight crews including weather analysis, routing, and flight watch
• Coordinate aircraft availability, maintenance inputs, and MEL restrictions
• Manage flight handling, permits, and communication with aviation authorities
• Support Sales and Client Services teams with flight planning, trip support, and Flight Suitability Checks
• Ensure smooth execution of day-of-flight operations, including logistics, catering, and client updates
• Proactively manage schedule changes and operational disruptions, balancing customer needs and cost implications
• Maintain strong communication with internal teams, clients, and external partners
• Build and maintain customer and industry relationships to enhance service delivery
• Identify opportunities to improve efficiency and maximise fleet utilisation

Essential:

• Proven experience in an Operations Control role within an aviation environment
• Strong knowledge of CAA/EASA regulations and Flight Time Limitations (FTL)
• Experience in flight planning, scheduling, and real-time operational support
• Ability to manage multiple priorities in a high-pressure environment
• Strong communication and stakeholder management skills
• High attention to detail and commitment to safety and compliance
• Proficiency in Microsoft Office and operational systems

Working Pattern

• Monday – Friday
• Rotational Shift:
  • 0700 – 1500
  • 1400 - 2200
• One weekend per month and bank holidays on a rotational basis
• Flexibility required to support operational and business needs

Equal Opportunities Statement

Flexjet is an equal opportunities employer. We are committed to building an inclusive workplace and do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in accordance with the Equality Act 2010.

We welcome applications from all qualified candidates and will provide reasonable adjustments throughout the recruitment process where required.