Senior Director of Professional Services Consulting

Unily; United Kingdom; Remote; GBP 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Director of Professional Services Consulting to lead their global consultancy efforts. This role focuses on driving customer success, operational excellence, and revenue growth across North America and EMEA. The ideal candidate will possess a strong background in professional services, exceptional leadership skills, and a proven track record of scaling organizations. Join a dynamic team committed to innovation and excellence, where your contributions will significantly impact the company’s success and client satisfaction.

Qualifications

• 10+ years in professional services or consulting.
• 5+ years in leadership managing large teams.

Responsibilities

• Lead and scale the global professional services organization.
• Drive revenue growth through client engagement and strategic partnerships.

Skills

Leadership

Strategic Thinking

Communication

Financial Management

Problem-Solving

Education

Bachelor's Degree

MBA or Advanced Degree

Job description

Senior Director of Professional Services Consulting

About Unily
Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

Unily is the only triple leader recognized by all three major analysts: as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave for Intranet Platforms, and the IDC MarketScape for Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community, attracting passionate individuals to join us on this exciting journey.

Job Purpose
The Senior Director of Professional Services Consulting will lead and scale our global professional services organization, driving positive customer outcomes, revenue growth, and operational excellence across North America and EMEA. This strategic leadership role involves developing and executing our global professional services strategy, ensuring delivery with a consultative approach, and building a high-performing consultancy team.

Main Responsibilities

Strategic Leadership

• Partner with the Global SVP of Professional Services and other leaders to define and execute the global vision and strategy, aligning with company objectives and market opportunities.
• Develop and implement scalable consulting and technical frameworks, methodologies, and best practices across regions.
• Build and nurture strategic relationships with key clients, partners, and internal stakeholders.

Business Development & Growth

• Drive revenue growth through direct client engagement and support regional teams.
• Identify new service offerings and market opportunities in collaboration with PS Solutions Engineering and leadership.
• Work with sales, marketing, and product teams to develop compelling solutions and go-to-market strategies.
• Manage global Professional Services Profit & Loss to meet financial targets.

Team Development & Management

• Lead, mentor, and develop a diverse global team of consultants, solutions architects, and developers.
• Foster a high-performance culture focused on positive outcomes, innovation, and continuous improvement.
• Establish performance metrics, career paths, and development opportunities.

Operational Excellence

• Optimize resource allocation, utilization, and profitability.
• Collaborate with the Director of Professional Services Delivery to implement effective project management, knowledge sharing, and quality assurance systems.
• Create standardized reporting and analytics to measure team performance, project outcomes, and client satisfaction.

Thought Leadership

• Represent the company at industry events and conferences.
• Contribute to thought leadership content, case studies, and industry insights.
• Stay current with industry trends, technologies, and best practices.

Requirements

Experience

• 10+ years in professional services, consulting, or related fields.
• 5+ years in leadership managing large teams.
• Proven track record of scaling organizations and driving revenue growth.
• Experience with methodologies and frameworks in professional services.
• Successful client relationship management at the executive level.

Skills & Competencies

• Exceptional leadership and management skills.
• Strong strategic thinking and business acumen.
• Excellent communication and presentation skills.
• Financial management and P&L experience.
• Ability to operate across cultures and regions.
• Problem-solving and decision-making skills.

Education

• Bachelor's degree required; MBA or advanced degree preferred.
• Relevant certifications are a plus.

Travel Requirements

• Willingness to travel up to 40% domestically and internationally.

Location

• Flexible; preference for major hubs in North America (ET) and Europe (GMT/CET).

We are committed to diversity, understanding that everyone is unique and has their own story. We celebrate diversity and aim to build an inclusive workplace where everyone can grow together.