Operations Director @Net-a-Porter

THE NET-A-PORTER GROUP LIMITED; Greater London; Hybrid; GBP 110,000 - 160,000; Full time

Job summary

LuxExperience in London is seeking a Director to set and deliver the distribution centre’s vision and lead high-performing teams across a multinational, automated operations environment. You will drive strategy, budgets, and supplier partnerships while maintaining service levels.

The role requires transformational change leadership, strong people management across large teams, and fluency in English. Hybrid work with emphasis on outcomes and continuous improvement in customer experience.

Qualifications

• Senior leadership experience in distribution/logistics or similar automated environment.
• Experience leading transformational change programs to improve warehouse efficiency.
• Comfort navigating unionised environments and managing managers across large teams.

Responsibilities

• Set and deliver the distribution centre’s vision, strategy, and long-term operational plans.
• Lead high performing operational teams and drive performance against SLAs while controlling costs.
• Develop strategies to increase team performance and deliver high-quality standards for customers.
• Identify initiatives to improve distribution capabilities (processes, structure, planning, teams, technology).
• Develop and implement operating improvement plans to boost efficiency and performance across distribution functions.
• Own procurement processes and contract negotiations with vendors and onboarding compliance with policies.
• Manage budget and monitor targets, communicating updates to stakeholders.
• Ensure proficient management of WMS, ASRS, MHE, and related software to meet stock and service levels.
• Maintain effective labour relations with trade union delegates.

Skills

Commercial experience

People management

Union experience

Fluent English

Tools

WMS

ASRS

MHE

Job description

Here is a breakdown of what you’ll be doing:

• Set and deliver the distribution centre’s vision, strategy, and long-term operational plans to navigate seasonal peaks, new initiatives and business launches


• Lead high performing operational teams and drive performance against SLA’s whilst controlling costs.


• Develop and execute strategies to increase the team's performance while delivering the highest quality standards to our valuable customers.


• Identify initiatives for improving distribution capabilities (i.e. processes, organisational structures and planning, teams, technology, etc.)


• Develop and implement operational improvement strategies and plans which directly improve the efficiency and performance of the overall distribution and logistics functions


• Manage supplier contracts, procurement activities and compliance requirements and ensure procurement processes and contract negotiations with key external vendors and service providers, as well as all new business and supplier onboarding compliance with global policies


• Own and manage the budget, ensuring via all available management information and tools the close monitoring of the budget and hourly/daily/weekly targets, identify variances and take the necessary remedial action, keeping the relevant internal key stakeholders informed of key operational data and updates


• Ensure proficient management and expertise of WMS, ASRS systems, MHE and related software, ensure optimal management, achieving stock availability and service level commitments


• Maintain effective and strategic labour relations with trade union delegates throughout the facility

The type of person we are looking for:

• Considerable commercial experience in distribution and logistics at a senior level in a fast paced, multi-national, direct-to-consumer automated operations environment or similar environment that has been recognised for superior operational performance


• Experience in leading transformational change programs that improve efficiency across a warehouse/distribution environment


• Extensive experience managing managers and leading large and complex teams across multiple disciplines and effectively dealing with all manner of people related topics


• Passionate about managing operational teams through being in the known, strong shopfloor presence, routines to manage daily, weekly and monthly performance and creating high levels of motivation and accountability within all teams


• Experience managing and working in a unionised environment


• Clear communicator, with fluency in written and spoken English

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Director

Workplace Type: Hybrid

LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide — home to Mytheresa, NET-A-PORTER, MR PORTER, and YOOX.